Here, at D2CIntelligence we talk about the rapidly changing face of eCommerce and the many ways in which D2C players, shippers, carriers, sellers, and everyone else involved in this world can adapt.
We’ll bring you expertly curated articles across a variety of topics that will help you optimize shipping, integrate with carrier APIs, reduce shipping costs, reduce your carbon footprint, and of course, create a world-class post-purchase experience for your customers.
We will also keep you regularly updated with what’s hot in the eCommerce and logistics industry and share our thoughts and insights on getting past existing roadblocks and boosting overall profitability.
Our Mission
At D2CIntelligence, our mission is to provide cutting-edge solutions for navigating the ecommerce landscape armed with the latest information about software innovations, API integrations, carrier networks, online retail practices, shipping strategies, and more. We aim to empower D2C and other online retailers with everything they need to succeed and grow rapidly in this competitive market. We hope to become your trusted guide, make logistics knowledge readily available, and answer your burning questions.
What is D2CIntelligence?
D2CIntelligence refers to data analytics, trend forecasting, and business insights used by D2C brands and other ecommerce companies for better decision-making and streamlined operations.
Several aspects of online commerce require data intelligence for improved functionality like product selection and performance, marketing and outreach, shipping, return and exchange management, delivery and tracking, last mile optimization, multicarrier integration, delivery date estimation, buyer behavior, and more.
The Topics We’ll Cover on D2CIntelligence.com
Below you’ll find a list of all the topics we will cover here. However, this is in no way a finite list. We’ll keep updating this list with newer topics and segments as ecommerce continues to evolve and with it, the technology needed to master it. Each of the segments listed below is designed to help you along your ecommerce or D2C journey.
1) D2C Fulfillment
From small to large D2C companies, we’ll cover everything from shipping and logistics to providing your customers with real-time shipment tracking updates so that they keep coming back to your store.
2) Customer Experience
Customer experience is crucial for the survival and success of any ecommerce business. We’ll be focussing on the best shipping software for customer experience, how to reduce WISMO calls, and many more areas in this segment.
3) Ecommerce Shipping
Efficient shipping is key to offering your customers the best after-sales experience. The articles in this section will target high logistics costs, improper carrier selection, expedited delivery options across the globe, and more.
4) Shipping Software
Here, we’ll bring you our take on the best shipping software according to your needs. We will be detailing all the features of our favorite softwares along with listing their pros and cons.
5) Delivery and Tracking
This segment is aimed at businesses looking to solve their delivery and tracking problems, learning new ways to offer real-time shipment updates, and tackling failed deliveries. We’ll also share insights on reducing non-deliveries and RTOs (Return-to-Origin).
6) B2B and Retail Logistics
Not everybody sells to individual customers. ‘B2B and Retail Logistics’ is dedicated to finding more innovative ways to streamline and hasten the B2B fulfillment process, payments, and returns, alongside maintaining transparency across all parties.
7) Multi-carrier Integration
Shipping carriers form the backbone of any ecommerce business and to a great extent define the geographies and markets you can reach. Therefore, multi-carrier integrations are a necessity. But how do you integrate with so many at once and which carriers are the best for you. We’ll answer all of these questions and more in this section.
8) API Integrations (EDD, Storefront, WMS, OMS)
Every online retailer needs warehousing, inventory management, delivery date estimation, and storefront integration to be able to run their business smoothly. We’ll discuss how API integrations work and which ones you need for your business.
9) Last-Mile Delivery
Last-mile delivery is notoriously difficult to track and is usually the part of shipping where things go wrong. Here, we’ll share everything we know about optimizing this last leg of the fulfillment process.
10) Hyperlocal Delivery
We’re used to getting our food and groceries delivered within the hour but what goes behind enabling these lightning-fast deliveries? We’ll explore the various challenges of fulfillment and storage faced by hyperlocal delivery (HLD) partners and find ways to overcome them.
11) Ecommerce Returns & Exchanges
Returns and exchanges are an everyday part of ecommerce but they should never cause customer dissatisfaction and distrust. We’ll help you address returns much more effectively and turn them around into a lucrative prospect while keeping customers happy.
12) Omnichannel
To truly engage with customers and create a lasting relationship businesses must embrace the omnichannel approach. However, it’s easier said than done. In this segment, we look into what omnichannel entails and the challenges associated with implementing it.
13) Shipping and Logistics
Systematic logistic operations require the working of many smaller parts in tandem, like inventory availability, order processing, transportation, customer communication, and delivery. Here, we’ll focus our attention on how shipping and logistics work and how to make it more organized.
14) Logistics Automation
Ecommerce isn’t new to automation. Several brands already make use of logistics automation to simplify everyday tasks, manage inventory and returns, generate labels, track shipments, and more. In this segment, we bring you the various advantages of incorporating logistics automation into your business processes.
15) COD Management
Managing cash-on-delivery (COD) orders is never easy. There’s the risk of customers rejecting orders at the time of delivery, not to mention, the problem of irregular COD reconciliation. We’ll bring you news about the latest developments in COD management and suggest software solutions and carriers that will make COD management less of a hassle.
16) Comparison of Carriers
We know the basic function of any carrier. But do we know which carrier to choose when we have to ship to a remote location in the US? Or the one to go for when we want an overnight delivery? In this section, we will share detailed comparisons between shipping carriers based on criteria like shipping costs, serviceability, services, insurance availability, and much more.
17) Comparison of eCommerce Software
This section too is dedicated to providing you with all the details you need to choose a shipping software for your business. These include but are not limited to prices, service repertoire, customer reviews, technical and customer support, and more.
