Let’s face it: last mile delivery is the most challenging stage. Merchants like you often face problems, such as delivery delays, lack of transparency, traffic congestion, and failed deliveries at this stage of the fulfillment journey.
Although you can’t avoid these problems, you can still manage them to a great extent with the help of last mile delivery software.
These last mile delivery solutions have integrated top-notch functionalities like real-time tracking, failed delivery management, ETA (estimated time of arrival) prediction, and more that help you easily tackle the final mile delivery challenges.
Now, with thousands of last mile delivery tools available on the market, it’s quite difficult to pick the appropriate ones. That’s why we’ve reviewed dozens of solutions, interviewed our internal experts, shifted through uncountable users’ reviews, and then come up with this list of the best last mile delivery solutions.
Let’s get started.
What Is Last-Mile Delivery Software?
When a shipment leaves the last-distribution hub to get delivered to end customers, it is called last-mile delivery. Though this is the shortest part of the entire logistics game, it’s the most critical step since problems, such as delivery delays, lack of shipment visibility, and failed delivery mostly arise in this stage.
Last-mile delivery software is a specialized technology solution that helps you eliminate these last-mile delivery issues and manage the end-to-end operations to ensure each order reaches the right recipient at the right time.
These tools offer solutions, such as EDD prediction, granular-level tracking, failed delivery management, and proof-of-delivery solutions, among others. Brands can easily integrate last-mile delivery solutions with online storefronts, WMS, and OMS to simplify the process.
Last mile Delivery Tracking Solutions
Highlights
ClickPost
An all-in-one last mile delivery software for medium to large-sized businesses
Locus
Best for dispatch planning and driver management
Onro
Ideal option for managing COD orders
Loginext
Right for delivery route planning
Onfleet
Used for improving drivers’ work efficiency in last mile delivery process
Top 10 Best Last Mile Delivery Software – Detailed Review with Features, Prices and More in 2024
Now that you have an overview of the 5 best last mile delivery solutions, take a look at their detailed offerings.
1. ClickPost
ClickPost is our first pick as one of the best last mile delivery tools. It’s mainly a post-purchase shipping software that offers many relevant features to streamline the last mile delivery process. To begin with, it has a real-time shipment tracking solution that will provide you with granular-level updates on the delivery process.
Alongside this, it keeps updating your customers regarding their orders via multiple channels and shows the same on a branded tracking portal.
You will also get the flexibility to customize these delivery notifications with your brand theme and customers’ details to improve your brand visibility. Moreover, ClickPost EDD (Estimated Delivery Dates) solution helps fetch the most accurate time of arrival, which has a >90% adherence rate.
Delivery exception is one of the most common issues merchants often face in this part. On the one hand, it hampers their profit margin, and on the other hand, it ruins their brand loyalty.
To combat this problem, ClickPost has integrated an automated failed delivery management solution. In addition to that, CickPost’s ML algorithm can identify SLA breaches and delivery delays, so you can mitigate these issues beforehand.
Key benefits of ClickPost as a last mile delivery solution:
Has 350+ carrier integrations across the world
Offers granular-level tracking updates
Manages failed and fake deliveries
Detects SLA breaches
Provides time-to-time shipping updates and delay notifications to customers
Has a digital POD (Proof of delivery) feature
Improves your cash flow for COD orders with the COD remittance process.
Helps fetch Net Promoter Score(NPS)
2. Locus
Locus has secured the rank as one of the best last mile delivery solutions because of its capability to efficiently handle last mile logistics challenges.
From parcel sorting and capacity management to resource allocation, it can take care of pretty much everything without much human intervention.
For example, under its dispatch planning solution, you’ll get features such as automated order sorting, optimization of dispatch operations, fleet management, driver capacity management, and more.
Furthermore, Locus has come up with a route-planning solution, so you can reach the end customer at the right time. In fact, it’ll also help you identify potential delays and SLA breaches.
To streamline the communication process between a dispatcher (or merchant) and the driver, it has launched the Driver Companion App.
Through this app, you can provide guided navigation to drivers at every step, reschedule deliveries as per customers’ availability, handle exceptions such as road closures and traffic, and collect multi-format POD.
Key benefits of Locus as a last mile delivery software:
Helps in route-planning
Manages fleets and transporters
Sends time-to-time delivery updates to customers
Sends alerts for potential SLA breaches
Secures delivery operations from unauthorized route changes
Automatically reschedules deliveries as per customer demands
3. Onro
If you’re looking for dedicated last mile delivery solutions, you can explore Onro. Under its feature section, you’ll find a number of advanced functionalities that will help you make the last mile delivery process as seamless as possible.
Onro offers both manual and automated solutions to assign orders to specific drivers. However, if you go for the automated one, you can better fulfill an order. Because it takes into account multiple factors, such as radius and delay to find the most suitable driver.
From the dispatcher panel offered by Onro, you can monitor the drivers and orders in an efficient way. The chat option is the most unique solution under Onro’s offerings. Via this feature, drivers can directly coordinate with the customers for successful delivery.
In fact, Onro will also help you craft messages to engage with customers and drivers and optimize delivery routes. Furthermore, it has offered an address-saving option, through which you can save the addresses of your regular customers.
Key benefits of Onro as a last mile delivery software:
Allows your customers to reschedule orders
Helps you manage the COD (Cash on Delivery) orders
Eases the POD process
Improves communication between the driver and customers.
Provides real-time shipment visibility to dispatchers.
4. Loginext
Though Loginext has presented itself as the delivery automation platform, it offers a bunch of solutions that help you smooth out last mile delivery operations.
Its route-planning solution will help you determine faster and shorter delivery routes, so you can reach your customers at their selected time. In fact, it plans the routes in such a way that you can fulfill multiple orders in a single trip.
Apart from these, with LogiNext, you can calculate ETA, track orders, auto-assign orders, and more. At the same time, you’ll also get live traffic updates to avoid delivery delays.
Loginext’s delivery validation option will help you collect PODs, capture customer feedback, and simplify the COD method.
Furthermore, this last mile delivery solution will give you the flexibility to directly communicate with the drivers, so you can better guide them in the process.
If any new deliveries arise along the way, Loginext can easily assign them to the nearest driver. Not only that, it’ll also keep you in the loop when delivery delays or route changes happen.
The Loginext driver app is a dedicated solution that has been specially developed to improve the productivity of the drivers, so they can fulfill the deliveries in an effective way.
Here, they will get options, such as a real-time tracking system, order transfer, bulk pickup and deliveries, gamification, acceptance and rejection options, and more.
Key benefits of Loginext as a last mile delivery software:
Lets you monitor all fleets and orders on a centralized dashboard
Helps you track drivers’ behavior for better performance
Provides you with the option to track temperature for time-sensitive orders.
Offers a dedicated app to boost the productivity of the drivers
5. Onfleet
Last but certainly not least, we have Onfleet on this list. Like Onro, it’s also a dedicated last mile delivery software. Here also, you’ll get options, such as route optimization, auto-assigning, POD management, etc.
To improve drivers’ work efficiency, Onfleet has come up with options, such as map integration, digital POD, and performance history.
In addition, Onfleet provides time-to-time delivery updates to customers and allows them to directly contact the drivers when necessary.
Plus,Onfleet has a dedicated dashboard where you’ll get in-depth analytics on delivery success rates, delivery rates,feedback scores, distance traveled, and more.
Key benefits of Locus as a last mile delivery software:
Offers a separate app for business communication
Shows an almost accurate EDD
Provides driver locations to customers on a branded tracking portal
Helps you collect customer feedback with Onfleet’s in-built feedback form
6. Shiprocket
Shiprocket ranks among the top shipping software providers in the market. As of now, it’s present across 220 countries and has a network of 25+ global carriers.
Besides first-mile and mid-mile logistics handling, Shiprocket has a number of premium functionalities that help merchants optimize the last-mile delivery journey.
For example, Shiprocket provides an order management dashboard, where you can manage all the last-mile deliveries, track them and mitigate issues in case they arrive.
At the same time, it provides you and your customers with granular-level shipment updates of the packages’ whereabouts.
Shiprocket also lets you customize the tracking page to improve your brand affinity. Plus, to make each delivery successful and improve customers’ shopping experience, Shiprocket has come up with an automated NDR (Non-Delivery Report) management system.
With the main vision to optimize every delivery journey, FarEye entered the market. Now, it has established itself as one of the leading last-mile technology partners.
Under its product package, you will find many solutions required to manage the last leg of the shipping process. For example, with its tracking option, you can keep an eye on each delivery. Plus, it has a proactive exception management solution that ensures the timely delivery of each shipment.
The Route solution provided by FarEye uses its own dynamic AI-powered algorithm to fetch the most suitable carrier route for a shipment.
The best part about FarEye is it provides flexible delivery time slots to customers, so they can pick up their orders at their own convenience. The Smart Suggest solution lets you alter the vehicle count. Through the task allocation system, you can allocate delivery tasks to drivers in real time.
To help you keep the customers updated regarding the delivery journey, it sends them checkpoint-specific updates and shows them estimated delivery dates.
Key Benefits of FarEye:
Optimizes delivery routes for faster delivery
Has delivery exception management solution
Sends tracking updates to customers
Prevents delivery fraud through its address validation option
Allows customers to engage with your brands on a customizable tracking interface
Lets your customers manage their own billing.
8. Shipsy
Shipsy is a delivery management software at its core. Alongside providing first-mile and last-mile delivery management services, Shipsy also offers a dedicated last-mile delivery solution. Under the last-mile delivery package, Shipsy has incorporated a number of advanced functionalities.
To begin with, it seamlessly integrates with ERP systems and its own route optimization solution for efficient delivery. Shipsy’s geofence-based driver allocation system is one of the great features that assigns deliveries to drivers as per their route knowledge.
This platform offers a solution that helps in no-contact deliveries, automatically captures POD and KYC, and facilitates the transaction process.
Key benefits of Shipsy:
Provides a centralized dashboard for hub managers to monitor all last-mile deliveries
Sends white-labeled delivery notifications to shoppers via email, SMS, and WhatsApp
Allows customers to reschedule deliveries and change the delivery notifications
Verifies non-delivery claims with customers
Incentivizes drivers to boost delivery performance
9. Bringg
Trusted by brands like Shopify, Salesforce, and BlueYonder, Bringg is a last-mile delivery management platform. It offers two main solutions to improve the last leg of the logistics process.
One is Delivery Hub and the other one is Road. Delivery Hub is basically a multi-carrier management platform.
It helps you connect with 200+ carriers, monitor shipments, estimate delivery dates, and automate the entire fulfillment tasks.
Likewise, Road is a fleet and driver management solution that focuses on digitizing the process. Furthermore, Bringg has the best-in-class route-planning capability and a dedicated driver management application to efficiently handle last-mile delivery operations.
Key benefits of Bringg:
Simplifies the POD process
Notifies customers during adverse situations
Provides a customized branded tracking page
Allows you to track customer packages in real-time
Optimizes routes with predefined rules
10. Tookan
If you are a small business owner looking for top-notch last-mile delivery management software, Tookan by JungleWorks can be your best fit.
To date, Tookan is available across 180+ countries worldwide and has helped over 5M+ users manage their last-mile deliveries.
You can integrate Tookan with your website, mobile app, and ordering systems to manage all the tasks without much back and forth. It’ll allow you to activate in-app chat support to resolve customer doubts instantly.
Moreover, it helps you optimize routes, create geofences, manage delivery fleets, and send SMS updates to customers to reduce WISMO queries.
In addition, you can confirm the successful delivery with its e-POD service, auto-assign orders to drivers, and provide a dedicated app to customers, so they can manage the orders on their own.
Key Benefits of Tookan:
Creates geofences to flag operational areas
Enables in-app chat to build customer communication
Provides driver performance metrics and detailed task history to improve your strategy
Lets you track the on-field personnel on an integrated portal
Provides customers with the flexibility to reschedule and track their deliveries
Last-mile delivery solutions
Highlights
Shiprocket
Ideal for failed delivery management
FarEye
Perfect for optimizing delivery routes and fleet management
Shipsy
Appropriate for capturing POD and KYC
Bringg
Optimal solution for managing multiple carriers
Tookan
A great option for creating geofences and fostering in-app customer communication
Conclusion
Without a proficient eCommerce last-mile delivery software, you may find yourself struggling with lots of delivery issues that can ultimately hamper customers’ shopping experience. On the other hand, when you opt for the best last mile delivery software solution, it serves as a control tower that eliminates all the logistics bumps, improves the shipping process, and boosts your brand loyalty.
That’s why throughout the article, we’ve tried to portray the most efficient features of these last-mile delivery software solutions and how they stand out among other options available on the market. Now, it’s up to you! Manage your time, evaluate the functionalities of each of these tools, and go for the one that suits you the best. Good Luck!
