Top 10 Free Shopify Order Tracking Apps

Building a successful eCommerce business on Shopify isn’t just about implementing eye-catching themes, using killer website copies, or doing next-level marketing. While these things are much needed, one underrated aspect that can lead you to true success and make your customers fall in love with your business is granular-level order tracking. On the one hand, it provides you with full control over the entire outbound logistics process, and on the other hand, it improves customers’ post-purchase experience. 

However, successfully pulling off the process of order tracking is quite impossible without the best Shopify order tracking app. 

These order tracking apps for Shopify provide nitty-gritty details across every aspect of the order fulfillment journey, send on-time delivery notifications to customers, and improve their trust in your brand. 

But the problem is that there are tens of thousands of apps available in the Shopify App Store and the internet. So, which one should you choose? 

To save you from this confusion, we have come up with this list of the top 10 order tracking apps for Shopify. 

Let’s begin! 

10 Best Shopify Order Tracking Apps [2024 Updated List]

Before we start, let us clarify exactly how we have crafted this list. First things first, we have tried dozens of different order tracking apps on our own and tested their features. We’ve also taken suggestions from our internal experts and then decided on the best of the best. 

So, without further ado, let’s get into them one by one. 

1. ClickPost 

ClickPost is a leading shipping software that focuses on improving customers’ shopping experience. 

It comes pre-integrated with 350+ courier companies, WMS, OMS, and CRM systems. No matter how many carriers you’re dealing with, it’ll show you consolidated shipment tracking information on a centralized dashboard. You will also get the flexibility to sort and filter the orders with different criteria.

ClickPost Shipping Software

One of the most important factors that make ClickPost worth investing in is its capability to monitor delivery exceptions and SLA breaches. In fact, in such situations, ClickPost sends automated alerts to both the business and its customers. 

Alongside that, it sends automated milestone-specific notifications to customers, so they can stay updated with every step of the journey. These notifications can further be customized with your brand elements and customer details.

On the branded tracking page, you can enable a 2-way communication method to fetch customer NPS, NDR (Non-Delivery Report) feedback, and response on fake deliveries. At the same time, you can embed ClickPost’s tracking module into your mobile app to ease the order monitoring process for customers. 

What makes ClickPost a good Shopify order tracking app:  

  • Has a proven track record of reducing WISMO (Where Is My Orders) calls and messages by 80%
  • Easy integration with Shopify
  • Uses both pull and push APIs to bring tracking information and categorizes them into 7 main and 33 sub-statuses
  • Offers a branded tracking page to the customers
  • Adopts multiple channels, including SMS, WhatsApp, email, and IVRS calls to send delivery notifications
  • Lets you add promotional materials on the white-labeled tracking page
  • Provides the estimated delivery date (EDD) that has a >90% adherence rate 
  • Has integrations with different communication gateways, so you can seamlessly communicate the delivery statuses with customers

2. ShipStation

ShipStation is available on the Shopify App Store as a shipping software. Its main USP is the discounted shipping rates solution. This means it will provide you with pre-negotiated shipping rates across carriers like UPS, USPS, DHL Express, and more. 

ShipStation easily integrates with Shopify and syncs orders from the platform. It then automatically creates shipping labels and sends the tracking information to your website. Through its Bulk Tracking method, you can track multiple shipments in a single portal. You can also filter them by status.

ShipStation

At the same time, it notifies the customers regarding delivery updates through emails, which reduces the number of WISMO calls. Please note that you will have to activate the shipment notification emails in your store’s settings to send real-time updates to shoppers through ShipStation.

This platform provides a branded tracking page to customers to improve your brand loyalty and awareness among them

What makes ShipStation a good Shopify order tracking app: 

  • Sends delayed shipment notifications
  • Can handle bulk orders and lets you track shipments in bulk
  • Provides a centralized dashboard to track orders
  • Offers shipment notification templates and lets you customize the updates as per your choice

3. TrackingMore Order Tracking 

For more than 10 years, TrackingMore has been helping online brands monitor their orders, so they can lower WISMO tickets and enhance the shopper experience. 

This tool syncs orders instantly, which makes the tracking process faster. Since TrackingMore is connected with over 1200 carriers across the globe, you can access tracking information from any carrier in real time on an integrated portal. 

TrackingMore

Its intelligent system can easily identify the carrier by analyzing the tracking number pattern and flags the wrong tracking numbers to help you get accurate information. TrackingMore’s branded order tracking page can bring extra conversions for your business as you can feature discounts and product recommendations on this portal. This tracking page can also be customized in multiple languages, which is a plus point if you want to boost your brand awareness in multiple regions. 

Apart from these, with TrackingMore, you can provide pre-purchase and post-purchase EDD to improve conversion rates and brand authority. 

What makes TrackingMore Order Tracking a good Shopify order tracking app:  

  • 1200+ carrier integrations
  • Auto-corrects wrong tracking numbers
  • Segregates tracking data into 8 main and 28 sub-statuses to provide in-depth information on packages’ whereabouts
  • Lets you configure the email notifications 

4. Tracktor Order Tracking 

Tracktor is another leading Shopify order tracking app available on the Shopify App Store. As of now, it’s integrated with over 1700 carriers and the number is still growing. Along with providing an integrated view of all your shipments’ whereabouts during transit, Tracktor also sends real-time tracking information to shoppers at each checkpoint of the journey. 

Tracktor

In case of adverse situations, like delivery delays, customers will be notified accordingly, so they remain free from anxiety. The tracking page provided by Tracktor is fully customizable and is definitely a great option to improve brand credibility. 

What makes Tracktor Order Tracking a good Shopify order tracking app:  

  • Sends delivery updates to customers via email and SMS
  • A Wide range of carrier integration
  • Has a super active customer support team 

5. Shippo

Shippo is an easy-to-use shipping software that has connections with 40+ logistics companies, including UPS, USPS, and DHL Express. The best part about Shippo is it provides discounted shipping rates and lets you compare the rates from top carriers, so you can ship your parcels in the most cost-effective way. 

This platform easily gets integrated with Shopify and lets you print shipping labels in just one platform. In fact, you can also generate bulk shipping labels at once, which helps you speed up the shipping process.

Shippo api

Shippo’s order tracking system will provide you with detailed shipment information. These include the address information and carrier information. Plus, if any challenging scenarios occur, it provides a tracking history to businesses, so they can be familiar with the situation and stay free from anxiety. 

To help you improve customer experience, Shippo sends on-time updates on packages’ whereabouts via emails. These emails can also be customized to portray your brand identity. Besides, it provides a white-labeled tracking page, where your customers can track the orders on their own. 

What makes Shippo a good Shopify order tracking app:  

  • Provides comprehensive tracking information
  • Analyzes package information to fetch most-accurate EDD
  • Lets you track inbound packages or parcels created outside of Shippo

6. SyncTrack Order Tracking

Another dedicated order tracking app that we have on our list is SyncTrack from Omega. This tool is specially designed to improve customers’ post-purchase shopping experience. 

If most of your customers come from China, you must add SyncTrack to your tech stack since it provides the most accurate tracking information from Chinese carriers, such as Yanwen, YunExpress, etc. 

SyncTrack

Besides providing precise delivery updates, SyncTrack offers a custom tracking page to customers, shows them EDD to win their trust, and keeps them informed throughout the shipping process with SMS and Email updates. 

What makes SyncTrack Order Tracking a good Shopify order tracking app:  

  • Filters unwanted terms or information from the tracking page, so customers get only the relevant information on the portal
  • Lets you add marketing assets to the tracking page
  • Automatically selects the right carrier service for a particular shipment, so it can provide more accurate information on that shipment’s whereabouts

7. AfterShip Order Tracking

If you have been in the eCommerce industry for quite some time, we bet you have heard about AfterShip. After all, it’s one of the leading shipping software solutions. It has connections with over 1100+ logistics carriers across the globe. 

AfterShip provides a single portal where you can monitor all your shipments. These shipments can further be filtered and sorted by different parameters on that portal itself. It also turns down the volume of WISMO calls to a great extent by providing shoppers on-time delivery updates via Email and SMS.

AfterShip

AfterShip’s auto-detection feature matches the tracking numbers with carriers and helps you identify errors. This further smooths out the tracking process.

What makes AfterShip Order Tracking a good Shopify order tracking app:  

  • Offers comprehensive shipping updates through multiple channels
  • Provides AI-powered EDD widget on product and checkout pages to win customers’ buy-ins
  • Lets you monitor the shipment statuses on an integrated portal, irrespective of the number of carriers you’re dealing with

8. ParcelPanel Order Tracking

ParcelPanel is well-known for its top-notch order tracking capabilities. This app is easily available on Shopify’s official app store with 5 out of 5 ratings. From providing real-time delivery tracking information on a smart dashboard and sending milestone-specific delivery updates to offering a custom tracking page to customers, it can do pretty much everything. 

Parcelpanel

ParcelPanel is a great choice for those eCommerce merchants who are into dropshipping since this platform allows you to conceal all Chinese origin with just a single click. You can even add different marketing assets to the tracking page that will drive some extra revenue. 

Along with these, it provides 24/7 customer support service and shows detailed analytics on carrier performance. 

What makes ParcelPanel Order Tracking a good Shopify order tracking app:  

  • Lets you personalize the tracking page with different languages
  • Eliminates WISMO tickets with on-time delivery notifications
  • Provides upselling opportunities on the tracking page
  • Helps you deal with delivery exceptions
  • Offers a free plan 

9. OrderTracker — Track & Upsell

With over 1200 carriers under its belt, OrderTracker stands tall as a great order tracking app for Shopify store owners. Its offerings incorporate a branded tracking page, order lookup form, customer notifications, and many more. 

OrderTracker

OrderTracker replaces all Chinese elements from order information. These include Chinese carrier names, carrier logos, tracking events, customs clearance, and more. So, if you want to provide customers with clear logistics details without any foreign references, you can check it out. 

Furthermore, OrderTracker helps you optimize the whole shipping journey with comprehensive delivery analytics & reporting. You can opt for its free plan to evaluate how it actually works and whether or not it’ll be a perfect suit for you.

What makes OrderTracker— Track & Upsell a good Shopify order tracking app:  

  • Allows you to configure the tracking page with your customers’ local languages 
  • Perfect for dropshippers who want to hide Chinese aspects from the tracking page
  • Calculates average delivery time required for shipments to reach their destination.

10. Track123 Order Tracking 3D

Last but not least, we have Track123 as one of the best Shopify order tracking apps. It provides proactive shipping details on a centralized dashboard and sends timely updates to shoppers on their packages’ whereabouts.

Track123

One of the best parts about Track123  is it comes pre-integrated with 1700+ carriers; meaning that you can easily access robust tracking data in a single place. The branded tracking page provided by this app is a great way to win extra deals and improve shoppers’ post-purchase experience. 

Cross-selling options, EDD prediction, and personalized product recommendations on the tracking portal are some of the additional features offered by this platform. 

What makes Track123 Order Tracking 3D a good Shopify order tracking app:  

  • Provides most accurate tracking information in real time
  • Helps you conceal specific information from the tracking page
  • Offers advanced branding opportunities to add to the tracking page

8 Key Factors to Consider When Choosing the Best Order Tracking App for Shopify

Though we have given you a solid list of the top Shopify order tracking apps, we understand that it’s still a bit tricky for you to pick the best solution for your business. 

That’s why here’s a handy checklist of aspects you should consider when choosing the ideal Shopify order tracking app:-

1. Real-time tracking information

The major reason to add an order tracking system to a tech stack is to stay informed regarding each milestone of the shipment journey. 

Now, if any system doesn’t provide up-to-date data on shipment events, everything can fall apart. For example, your customers will become anxious and question your brand’s credibility. On the other hand, you may face problems with missing shipments. These will ultimately hamper the flow of business operations. 

Thus, the basic thing you must look for in a Shopify order tracking app is its ability to provide instantaneous information on packages’ whereabouts as soon as they reach a milestone. Most of the time, these third-party order tracking solutions fetch tracking information from the carriers through shipping APIs. So, you need to make sure that these APIs have a >99.9% uptime rate.

2. On-time delivery notifications

Along with providing real-time tracking information, ensure it sends the delivery updates to the customers as well. This will reduce the workload of manually sending shipment notifications to each customer individually. 

That’s also not enough! The ideal order tracking system for Shopify should also consider multiple channels ( such as Email, SMS, and WhatsApp) to send delivery updates to customers. This multi-channel approach will help you coordinate with the customers, which further will improve your brand loyalty.

3. Scalability

As an eCommerce business owner, you are already aware of the fact that order volume can fluctuate at any time. If it’s low today, you may see a sudden surge in orders in the next two days. 

However, not all tracking systems can handle bulk orders. So, you must opt for the one that can tackle a good volume of orders and provide accurate delivery updates. 

At the same time, look at the logistics companies it’s integrated with. The higher the numbers, the greater the flexibility you’ll have in tracking bulk orders. 

4. Branding options 

In a situation where every brand is fighting in customers’ inboxes to get visibility and grab their attention, a non-personalized delivery notification or tracking page may fall flat. Hence, you need to go for a solution that provides branding options, so you can build a strong connection with your shoppers and boost their shopping experience in United States (USA). This can be in the form of a branded tracking page, personalized delivery notifications, and so on.

Thankfully, almost every tracking app mentioned in this article provides lots of functionalities and customization options to make the process better.

For example, ClickPost provides a white-labeled tracking page where you can add marketing materials and brand elements. In fact, it also gives flexibility to customize the delivery updates. Likewise, ParcelPanel helps you conceal all Chinese origin from the tracking page.

Thus, always ensure that your preferred order tracking app provides these functionalities with the normal tracking feature.

5. Ease of use

If a system takes hours to load or shows frequent technical glitches, it’s not worth it even if it provides accurate tracking information. That’s why you will also have to evaluate the ease of use of the Shopify order tracking app besides assessing its other hard-core features. 

First things first, ensure the tool offers all tracking information on an integrated platform. Plus, check if it lets you easily share the tracking data with your team members. At the same time, the user interface must also be intuitive and the app should have minimal downtime. 

Last but certainly not least, make sure it gets easily integrated with Shopify and automatically syncs orders from the platform. 

6. Additional functionalities 

Providing real-time order tracking information and customization options is the bare minimum an ideal solution can provide. Most order tracking apps for Shopify also offer lots of other advanced solutions that specifically focus on improving your workflow and the overall customer experience. 

These mostly include solutions, such as:

  • Automated delay notifications
  • Bulk label generation
  • Estimated delivery date prediction
  • Carrier masking 
  • Smart carrier allocation system 
  • And more

If any app provides such complementary functionalities, it can be your perfect choice. 

7. Customer support system

Nothing is perfect in this world. Even the best of the best solutions can have issues. In those situations, an active customer support team can help and save you. For example, if you see that a system is not updating tracking information on the portal correctly, direct chat and call with a support team member can make a huge difference.

Now, if you don’t get any response at the right time from the team, it’s a major turn-off that can seriously affect your business. 

8. Price

You already have decided on a fixed budget for investing in an order tracking app for your Shopify business. Ensure the pricing of the tool you are going to select fits your budget. Otherwise, it can hamper your profit margin. At the same time, cross-check if they charge any hidden or extra logistics costs. If yes, you should better avoid that solution.

However, please note that getting a software solution at the cheapest price is not always a good deal. Your main focus should be getting an ideal shipment or order tracking software that fulfills all your needs and has a reasonable price as per the market rate.

Final Words! 

Here you go! An optimal order tracking software for your Shopify store can be a game changer on your way to eCommerce success. Not only will it help you stay up to date with the current events of the whole shipment transportation process, but it’ll also improve customers’ shopping experience which further will increase the customer retention rate. 

Now, it’s your turn! Take your time to evaluate these top 10 recommendations on the best order tracking apps for Shopify and choose the one that meets your needs and fits your budget.