Delhivery is a logistics service provider company based in India that empowers eCommerce businesses and retail companies to seamlessly reach their customers’ doorstep. The company was established in May 20211 at its headquarters in Gurugram. Initially named SSL Logistics, it started its journey delivering flowers and food for the local vendors
Since then it has expanded all over the country, servicing 18,600+ pincodes with corporate locations in Goa, Mumbai, Hyderabad, and Bangalore. Delhivery’s nationwide-presence is further consolidated by its distributed warehousing network, 38 automated sorting centers, 160 hubs, and 7500 partner offices.
Delhivery shipping API Integration and tracking is one of its foremost specialities. Businesses can integrate its backend systems with the API to access the carrier’s shipping and tracking capabilities from their websites. The Delhivery shipping integration will empower automatic fulfillment workflows for retailers and unlock expedited delivery time frame.
The Different Services Offered by Delhivery Shipping and Tracking API Integration
1. APIs for Domestic Delivery
The Delhivery shipping API enables an express shipping service across India with a reach of 99.5% population of the country. This express delivery is available pan India and is used by 26.5K + businesses. This service also includes a variety of value-added features like faster COD remittance, live tracking, etc. to generate a better customer experience.
2. Cross-Border Shipping API
Delhivery courier API also facilitates shipping to over 220+ countries. Most cross-border shipments are handled through the FedEx-Delivery partnership. With Delhivery’s Shipping API integration retailers can create express as well as freight shipments on a global scale.
The freight mode involves multi-modal transportation across air, ocean, and land. Delhivery also offers express import services from partners like FedEx and Aramex.
3. Distributed Warehousing and Order Fulfillment API
At the same time, the Delhivery API integration also allows its users to have access to warehousing and fulfillment services. This service gives merchants access to a holistic fulfillment workflow with this courier company. Its proprietary technology facilitated by APIs lowers costs for e-retailers as opposed to other commercial software.
Delhivery’s shipping API when complemented with its WMS (Warehouse Management Software) gives real-time visibility into warehouse and shipping operations. Retailers can increase their sale feasibility with multi-product shipment and lower the order fulfillment TAT.
4. API used in FTL/PTL Services
Delhivery is known to assist B2C and B2B companies with Full TruckLoad (FTL) and Part TruckLoad (PTL) shipping. With Delhivery shipping API integration eCommerce businesses can book FTL and PTL vehicles at highly competitive rates. Delhivery has over 11000 fleet with GPS sensors which retailers can book to make scheduled deliveries at malls and warehouses.
5. Delivery Accuracy and Optimization API
Delhivery uses three API to improve delivery success rate. Of these, the Address Validation and Standardization APIs are used to ensure the accuracy of addresses given by customers. The Geocoding API is used to track the latitude-longitude coordinates for accurate delivery.
6. Centralized Order Dispatch
Delhivery’s shipping API helps businesses coordinate order dispatch on a single interface. They can consolidate orders from any source, be it spreadsheets, third-party APIs or manual entries into a single database. They can monitor driver availability and assign shipments for dispatch in real-time.
7. Order Manifestation API
The Delhivery Shipping API can be seamlessly integrated into the tech stack of eCommerce websites to automate the order manifestation process. As a result, merchants are free from the burden of having to create and manifest shipments every time an order is placed.
Also, as the data is automatically captured from the customer’s inputs, the accuracy of the fulfillment details increases. This reduces the hassle of having to deal with RTOs due to the wrong address entry.
8. Shipment Tracking
The Delhivery tracking API is a powerhouse that generates tracking updates about shipment status on the eCommerce company’s tracking page. This allows you to share real-time notifications with customers and reduce their number of Where-is-my-order (WISMO) calls. The Delhivery integration also contributes to the enhancement of a better post-purchase experience for your eCommerce platform.
9. Other services
Delhivery shipping integration APIs have more use cases pertaining to on-time deliveries and route optimization. It can be used to send OTPs to customers for verification, plan and generate routes, and proof-of-delivery instantly.
What are the Benefits of Delhivery Shipping API for eCommerce?
Here are some of the primary benefits of using the Delhivery shipping and tracking API integration.
1. Reduced Delivery Costs
The Delhivery Shipping API integration enables merchants to have access to volumetric discounts offered by the carrier. The merchant can even discuss an SLA and negotiate the shipping rates with the carrier as per their volume and needs.
2. Improved Shipping Experience
The Delhivery Shipping API and Tracking platform is focused on enabling easier shipping for merchants. The automatic manifestation process as well as real-time updates allow for easier order and delivery management.
3. Instant Tracking Updates
With the Delhivery Tracking API, you can populate a branded tracking page and your order management dashboard with real-time updates. The API uses the AWB number to automatically capture the updates from the tracking section to enable the latest updates in real-time.
How Does Delhivery API Integration and Tracking Work with Shipping Software?
Using a multi-carrier shipping software like ClickPost or eShipz can help enhance an eCommerce company’s shipping and delivery performance with Delhivery. This is because such SaaS platforms have specialized technologies that supplement Delhivery APIs so that businesses get more from it.
First of all, most multi carrier software operating in India come pre-integrate with Delhivery and it only takes a day or two to onboard with it on their platforms. Once integrated, merchants can use Delhivery’s services in a more functional way. For example, they can embed tracking updates into a branded tracking page powered by the multi-carrier software.
Next, they can leverage the native APIs for the shipping software to display estimated delivery dates from Delhivery on the product page or checkout page. Businesses can moreover notify customers across multiple communication channels such as WhatsApp, SMS, email, and IVRS.
Moreover, they can use specialized services like COD reconciliation that’ll work in tandem with Delhivery to track reimbursements made to the businesses. Last but not the least, in cases of failed deliveries, these software come in most handy. They have the protocol set to resolve in time so that Delhivery can reattempt to reach the customer for a successful handover.
Thus, Delhivery API integration works smoothly with a shipping software to bring additional perks to eCommerce businesses.
Conclusion
There is no doubt that Delhivery is a renowned shipping company in India given its widespread reach in India and abroad. Coupled with its shipping API and tracking integration capabilities, it’s truly an ideal delivery partner for many eCommerce businesses in India.