Managing deliveries when you get hundreds of orders each day is a tough nut to crack. You’ll have to efficiently ship each order, handle customers’ faster delivery demand, and most importantly, take care of your profit margins while juggling multiple moving parts of the entire logistics system.
Sure, it’s daunting! It becomes even more difficult when you try to handle these tasks manually. Enter delivery management software.
A delivery management software offers a suite of tools that allow you to efficiently handle the entire logistics process while keeping most of the activities on automation. Simply put, it’s the savior that can take most tasks from your plates and streamline the process.
In this guide, we’ve put together best delivery management software solutions that you may give a try. But first….
What Is Delivery Management Software (DMS)?
Delivery Management software is a technology solution that is designed to improve and simplify businesses’ end-to-end delivery operations. These may include planning delivery routes, assigning carriers, seamless order tracking, and more in eCommerce industry.
The main purpose behind adding delivery management software to the tech stack is to boost shipping efficiency, which further improves customer satisfaction.
How Have We Created This List of the Best Delivery Management Software?
Before you move on to the list, let us clarify how we have picked the tools when there is an ocean full of delivery management software solutions available on the market.
First of all, we have selected a few factors and tried to find out whether these tools match them. These include the ability to provide real-time shipment visibility, scalability, customization options, and more. At the same time, we have interviewed some internal and external logistics experts to get their opinions on these tools.
Based on that, we’ve picked these 10 delivery management software and listed down some of their key features.
Let’s dive in!
Best Delivery Management Solutions
Key Highlights
ClickPost
One-stop solution for delivery management
Tookan
Ideal for driver management
Route4Me
Best for optimizing delivery routes
LogiNext Solutions
Best for automating shipping operations
Onfleet
Right for managing last-mile deliveries
Metapack
Perfect for simplifying the order tracking activities
AfterShip
An optimal choice for improving customers’ post-purchase experience
ShipStaion
A great option for optimizing delivery costs
Bringg
Ideal for optimizing last-mile deliveries
FarEye
Good for route optimization and monitoring deliveries across different delivery methods and miles
Top 10 Best Delivery Management Software: Detailed Review with Features, Price, Pros, Cons in 2024
Now that you have an overview of these tools, let’s dive deeper into their core offerings.
1. ClickPost
ClickPost is a logistics SaaS platform that aims to improve customers’ post-purchase shopping experience. To date, it has connections with over 350 carrier partners across the globe and helped over 300 brands, including Puma, Adidas, and Lenskart boost their logistics operations.
When it comes to its offerings, it provides a range of services that will help you improve the logistics system. The shipping team can set their parameters on ClickPost’s portal and it will fetch the most suitable carrier based on your preferences.
You can track orders and filter them on an intuitive dashboard. ClickPost will also send customers milestone-specific delivery updates to keep them free from anxiety.
Alongside these, it takes care of failed deliveries, returns, and exchanges and provides a branded delivery experience to customers.
Standout delivery management features of ClickPost:
Show the EDDs on the branded tracking page, product page, and checkout page. These EDDs have a >92% adherence rate.
Automate the order creation process.
Send delay notifications to customers in case of adverse situations.
Customize delivery notifications with your brand’s elements and customers’ details.
Fetch NPS (Net Promoter Score) once the delivery is done.
Provide a self-serve return portal to your customers.
Get comprehensive reports on various aspects of the delivery to make the process better.
2. Tookan
Tookan’s delivery management software has especially been launched to optimize the shipping process for businesses. Your customers can track their orders in real time. Plus, you can also send them on-time delivery notifications on the order status.
Its delivery management solution offers 3 different dashboards for customers, shippers, and delivery agents. On the delivery agent app, the delivery partners will find options, such as auto-delivery dispatch, route optimization, and task alerts.
On the manager dashboard, you can track task status, and check agents’ performance. On the other hand, your customers can chat with the assigned agents, track their own orders, and make payments.
Apart from this, it has third-party and in-house delivery fleets to organize the delivery operations.
Standout delivery management features of Tookan:
Automate the order dispatch and allocation task.
Optimize the delivery routes for better performance.
Automate barcode generation.
Get custom field templates to capture delivery information.
Create multiple geofences to mark the operational areas.
Sync order details with inventory management, speed up the POD (Proof of Delivery) process, and monitor all transactions done by the agents.
3. Route4Me
If you’re looking for a delivery management solution that will improve your last-mile delivery operations, you can go for Route4Me. Though it’s a route planning and route-optimization software, it also offers a number of other solutions to manage the shipping process.
These include last-mile dispatch and tracking, driver tools to improve their work efficiency, and the eCommerce automation of last-mile delivery activities.
At the same time, it helps you keep your customers in the loop by sending them constant text messages and emails.
Not only that, you can also offer a branded tracking page, where they track their orders from start to finish.
In addition, it offers a comprehensive dashboard where you will get insights into business operations, so you can identify your strengths and areas of improvement.
Standout delivery management features of Route4Me:
Easily communicate with the drivers and customers. Create a smooth communication method between the customers and the delivery agents.
Obtain customer feedback with driver ratings.
Upload, enter, and sync orders on the Route4Me platform.
Customize the messages with special instructions if necessary.
4. LogiNext Solutions
LogiNext is an easy-to-use delivery management platform for medium to large-sized businesses. It mainly focuses on automating your shipping operations, so you can improve customers’ satisfaction.
It has segregated its offerings into multiple sections. These mainly include LogiNext Mile, LogiNext Reverse, LogiNext On-Demand, LogiNext Haul, etc.
Under LogiNext Mile, you’ll find options, such as route planning, delivery scheduling, live tracking, and so on. LogiNext On-Demand also offers many similar features to Mile, along with a pickup and delivery optimization feature.
The Order Sequencing solution offered by LogiNext’s on-demand platform will let you fix incomplete and incorrect addresses, define territories based on order volumes, and find shorter routes.
Under the LogiNext Haul solution, you can monitor end-to-end fleet movement in real-time.
Standout delivery management features offered by LogiNext Solutions:
Verify all the orders digitally once they are handed over to the customers.
Chat with the drivers to better guide them throughout the transportation process.
Identify in-transit delays.
Optimize the load capacity of fleets.
Incentivize your drivers through the LogiNext Driver app to improve their work efficiency.
5. Onfleet
Onfleet has come into the market especially to improve the last-mile logistics operations for brands. From route optimization, and auto-assigning drivers to digital POD process, it offers pretty much everything.
Besides that, you can also manage your drivers in the best possible way. Onfleet offers an easy onboarding process for drivers, sends them real-time customer information, and eases the POD collection process for them.
In addition to that, it predicts ETAs (Estimated Time of Arrival), sends delivery updates to customers via SMS messages, and provides reporting on key metrics, such as on-time rates, service times, feedback scores, etc.
Standout delivery management features offered by Onfleet:
Use its Search and Filter option to speed up the order dispatching task.
Get a different platform to chat with the drivers.
Give your customers the flexibility to directly call the drivers.
provide the drivers’ real-time locations to customers on a white-labeled tracking page.
6. Metapack
Trusted by brands like H&M, Hello Fresh, and Timberland. Metapack is one of the leading delivery management solutions. So far, it has a wide network of 350+ carrier partners and offers seamless integrations with eCommerce storefronts.
Metapack allows you to choose the right carrier partners as per your business requirements, lets you switch carriers, and reflects carrier availability directly on your store.
It also helps you optimize the checkout process. For example, you can show the cut-off counters, EDD (estimated delivery dates), and delivery options for your shoppers on the checkout page.
With Metapack, you can provide your customers with branded tracking options to reduce WISMO (Where-Is-My-Order) tickets. In fact, you can also send updates regarding their order status via various channels, like email, SMS, or CRM tools.
Plus, this platform works as a great return management tool as it takes care of the whole customer return process, from providing a self-serve return portal and generating return labels to return tracking.
Standout delivery management features offered by Metapack:
Show delivery delay notifications on the branded tracking page.
Efficiently take care of the entire delivery process — from shipping to returns.
Optimize the last-mile delivery journey.
Simplify the tracking process with Metapack’s tracking API.
7. AfterShip
Though AfterShip presents itself as a post-purchase customer experience platform, it offers a multitude of functionalities that help brands manage their delivery operations.
To begin with, it has a multi-carrier shipping solution that will provide you with options such as a centralized order management portal, label generation, automated carrier allocation, real-time rate calculation, and so on.
The tracking option provided by AfterShip lets you track parcels across 1184 logistics partners. It also offers a branded tracking page and delivery notifications that you can customize with your brand details and customer information.
You can also show personalized product recommendations on the tracking page to win additional buy-ins.
With AfterShip’s return management option, you can easily handle returns and exchanges for shoppers, avoid fraudulent returns, accept partial returns for individual items, and do much more.
At the same time, it offers lots of tools for marketing to ease your effort.
Standout delivery management features offered by AfterShip:
Show EDDs across various touchpoints.
Identify and extract order information from emails in the customer inboxes.
Get in-depth tracking information across different carriers on a centralized dashboard.
Show the EDD in various places on your website, including product display pages and the checkout page.
Get shipping protection, so you can stay stress-free throughout the delivery journey.
8. ShipStation
ShipStation is a shipping software that is widely known for providing discounted shipping rates across carriers. ShipStation’s delivery management system will help you combine orders, filter orders, edit, and tag orders.
With its shipping solution, merchants can compare delivery rates across different logistics partners, eliminate repetitive daunting tasks, like order entry and shipping label creation, and allocate orders to different staff in a warehouse.
If you frequently deal with international shipments, going for ShipStation can be your best bet since it helps you generate customs forms & declarations, verify international addresses, and create shipping preferences for international orders.
In addition, ShipStation is quite good at maintaining branding experience. With it, you can create customized shipping labels, offer a white-labeled tracking page, and send personalized shipping notifications to shoppers.
Standout delivery management features offered by ShipStation:
Get up to 89% off on shipping rates
Keep your customers in the loop throughout the journey with automated email and SMS notifications.
Offer a branded return portal to shoppers.
Manage international shipping in the easiest way possible.
9. Bringg
Bringg is another well-known delivery management platform that focuses on improving last-mile deliveries.
With this tool, you can plan the most optimal route for your deliveries, manage drivers & vehicles, and create delivery slots.
It also predicts the ETA (Estimated Time of Arrival) by considering factors such as delivery timing, traffic conditions, etc.
Bringg provides an integrated dashboard, where you can compare shipping rates across 200+ carriers, access real-time delivery dates, and automate order creation tasks. It also helps track shipping exceptions.
Furthermore, it has launched a dedicated iOS and Android app to improve driver onboarding and allow drivers to receive assigned orders instantly.
Standout delivery management features offered by Bringg:
Simplify the POD (Proof-of-delivery) process.
Notify customers at each stage of the delivery journey.
Automate the return process.
Get in-depth information about the various aspects of the delivery process, including shipment in transit, return rates, etc.
optimize the checkout process by providing accurate delivery dates and different delivery options on the dashboard.
10. FarEye
With the main goal to improve the delivery process for every business and improve customers’ shopping experience, FarEye came into this market.
That’s why under its Product section, you’ll find lots of options that have been specifically designed to simplify shipping operations.
For instance, the Ship option provides multiple delivery solutions, automates the carrier selection process, speeds up the order processing tasks, and lets you choose the right carriers based on their performance and costs.
FarEye also helps you plan LTL/FTL routing, parcel routing, hyperlocal routing, and more. Its tracking solution works as a control tower that allows you to monitor packages across multiple modes and miles.
Through the FarEye mobile app, you can easily manage drivers, and collect the POD (Proof of Delivery).
To improve customer satisfaction, this delivery management system sends proactive delivery notifications to customers, eases the returns processes for them, and lets them reschedule the deliveries at their convenience.
Address validation, geocoding, and in-depth analytics are some additional features provided by FarEye.
Standout delivery management features offered by FarEye:
Monitor the movement of the parcels across different carriers and miles.
Track the long-haul trucks that are moving shipments between warehouses and distribution centers.
Speed up the cross-dock operations, like scanning, sorting, repackaging, etc.
Provide a fully customizable interface to customers, so they can engage with your brands.
Let your shoppers manage their bills on their own.
Conclusion
The goal behind creating this listicle was to provide you with a few solid delivery management tools (that really work!), instead of bombarding you with hundreds of solutions.
That’s why we have tried to portray our unbiased opinions for each eCommerce delivery management software and show whether they can provide value in your logistics management process.
Now, it’s up to you! Don’t hurry while choosing the solution. Evaluate your business goals, plan your budget, and then assess whether or not these tools can align with your requirements. If yes, then invest in that particular tool. All the best!
