Efficient management of shipments is crucial for ensuring timely delivery. Manual tracking becomes impractical and error-prone as order numbers increase, which creates a need for automated solutions.
Carrier companies generally lack user-friendly tracking interfaces and support for exception handling from the tracking page. These issues can be resolved by leveraging the carrier’s API. You can integrate their APIs with shipping software. DTDC offers shipping and tracking API integration which can be used to manage orders on DTDC via third-party applications.
In this post, we will look at what the DTDC shipping API integration offers and how it can benefit you. Let’s start!
About DTDC
DTDC is a prominent Indian logistics company headquartered in Bangalore. Established in 1990 as ‘DTDC Courier & Cargo Ltd.,’ it underwent a name change to DTDC Express Limited in 2015. It established a strategic partnership with the French parcel delivery service – DPD Group.
DTDC’s extensive coverage in India comprises 7 zonal offices, 20 regional offices, 500+ district headquarters, and a robust network of 12,000+ franchisees, serving more than 14,000 pin codes across India. They also operate internationally in over 220 destinations and territories, handling over 12 million domestic and international shipments in total per month. In fact, to strengthen its presence in France, DTDC has built a strategic partnership with GeoPost.
When it comes to the service verticals offered by DTDC, it provides many solutions for domestic and international shipping. For example, if you go for its Express services, you’ll find both the standard and premium options. For the premium express option, it collaborates with all the major airlines to ensure your orders reach their destinations within the shortest turnaround time.
DTDCShipAssure is another exclusive service this carrier offers. Here, they promise on-time delivery, and in case they fail, the whole amount is refunded to the shipper.
Like the express services, DTDC has also offered standard and premium solutions under its ground services. These services are appropriate for those businesses that deal with a high volume of large-sized shipments.
Alongside these, DTDC also offers some value-added services. These include temperature-sensitive goods handling, securitized shipment handling, drop-off locations, reverse logistics management, and more. Plus, if you are shipping high-value goods and electronics, you can go for DTDC’s special packaging services.
Even for International shipping, it has come up with solutions, such as premium express, priority express, import express, freight forwarding, and many more.
It has carved a niche in the eCommerce logistics space. Its eCommerce services encompass cross-border logistics management, multi-vendor management, warehousing, e-fulfillment, last-mile delivery, and more. It’s also looking forward to launching same-day and next-day delivery services to improve customers’ shopping experience on the businesses’ behalf.
In addition, to grow
your customer base, DTDC offers a cash-on-delivery service. Besides, it has customized API integrations that you can connect with any platform to leverage DTDC’s services.
What Are the Benefits of DTDC Shipping API Integration?
Now that you have an idea of what services DTDC offers, let’s check the benefits you can expect from its API integration.
1. Real-time tracking information
The DTDC API lets you and your customers track the orders in real time. As a result, you can successfully monitor all the orders. All you have to do is to enter the tracking number on the portal and the API will fetch the shipping information within a few minutes.
2. Multiple shipping options
As you know, DTDC offers a number of shipping options. These include express shipping, standard shipping, international shipping, and more. Through the DTDC API integration, you can leverage a wide range of shipping services to optimize your logistics process.
3. Automation of the shipping process
If you go for the DTDC API integration, you can automate most logistics-related tasks. This will further save time and reduce manual errors.
4. Multi-platform integration
DTDC offers customized API integrations. You can integrate these APIs with your favorite eCommerce platforms like Shopify, WooCommerce, and Magento and with shipping software solutions, to streamline all tasks in a single place.
Why Do You Need to Integrate the DTDC Shipping and Tracking API with the Shipping Software?
DTDC facilitates customers’ access to tracking and status data through its API. This further enables e-commerce companies to streamline their internal processes. However, opting for a logistics management platform or shipping software can be a convenient way to leverage DTDC’s shipping and tracking API.
For example, if you integrate the DTDC API with a shipping tool like ClickPost, and MetaPack, it will help you on multiple fronts. To begin, it’ll automate the order creation activities like shipping label creation and AWB numbers generation. Most of these shipping solutions also offer estimated delivery dates and show them on the product and checkout pages to improve your brand credibility.
Plus, these software solutions provide granular-level shipment updates on a centralized dashboard. At the same time, they will send on-time delivery updates to customers via multiple channels, including SMS, email, and WhatsApp. On top of that, they will also provide a white-labeled tracking page to your customers where you can display personalized product recommendations to grab their impulse buy-ins.
One of the most important parts is you can customize the shipment notifications with your brand details. Another perk that you’ll receive if you integrate the DTDC API with shipping solutions is that you can reduce the number of failed deliveries. These software solutions already come with a built-in best NDR management system.
Additionally, they can send automated delayed notifications to customers and take care of the entire returns management process. The cherry on top, they let your customers track the return and refund process which improves their post-purchase experience.
Conclusion
DTDC is, indeed, one of the best courier companies available on the market. However, you can double its capabilities if you pair it up with a shipping software. This will not only help you improve and streamline your workflow, but it will also enhance your shoppers’ experience. And better shopping experience means a better customer retention rate and improved recurring revenue.