These days, shipping software has become an absolute necessity on the way to eCommerce success. However, whenever we think of investing in shipping software, hundreds of solutions pop up in our feeds. Two such popular solutions are eShipz and ClickPost.
Both are pretty good and stand by what they promise to deliver. They have solid features and functionalities needed to make the shipping process more efficient.
But, the problem begins when you try to find a better solution between eShipz and ClickPost.
To come to a certain decision, you’ll have to evaluate each solution’s features, the accuracy of data provided by them, and other aspects. We have done this heavy lifting for you. Our team has tested both of these tools and sifted through hundreds of customer reviews before crafting this post.
Here, we’ll present you with an unbiased comparison between eShipz and ClickPost and show how one fares against the other. Let’s start!
Overview of eShipz
eShipz is a logistics intelligence platform that helps businesses streamline their supply chain operations. It offers integrations with 200+ national and global carriers, online storefronts, WMS, and TMS solutions.
eShipz has come up with a comprehensive suite of tools to manage everything from pre-shipping to post-shipping. The pre-shipping category comprises multiple state-of-the-art technology solutions, such as a smart carrier allocation engine, bulk order creation, COD to prepaid conversion, EDD prediction, etc.
The post-shipping option, likewise, offers functionalities to improve customers’ post-purchase experience.
For instance, it provides you with a centralized portal to monitor the deliveries, sends checkpoint-specific shipment updates to shoppers, and takes care of failed deliveries for an improved experience. Also, it eases customer returns and provides branded tracking options to improve your brand affinity.
eShipz Features
Take a look at eShipz’s most useful features:
1. AI-powered carrier allocation system
The eShipz dashboard allows you to set up specific rules and criteria like shipment type, warehouse location, shipping distance, etc. Based on those predefined rules, its AI-enabled carrier allocation system identifies and fetches the most suitable carrier that fits your bill.
This smart carrier recommendation engine eliminates the need for manually filtering logistics companies as per business requirements and enhances delivery efficiency.
2. Conversion of COD to prepaid payments
This feature nudges your customers and offers incentives to them to opt for prepaid transaction mode over cash-on-delivery.
This COD to prepaid feature works as a savior, especially in today’s scenario where the order cancellation rate is dramatically higher. Alongside safeguarding your brand from order cancellations, it also helps facilitate smooth and successful deliveries.
3. Advanced shipment tracking
No matter how many carriers you’re dealing with, you can monitor all your shipments on a centralized dashboard provided by eShipz.
At the same time, it offers customers a branded tracking page where they can track their parcels on their own. You can configure this tracking page with customers’ languages, show personalized product recommendations on this portal, and enable two-way communication.
Plus, eShipz sends real-time delivery notifications across various channels, including SMS, email, WhatsApp, and IVRS calls to reduce WISMO (Where Is My Orders) tickets. It also sends delay alerts in adverse situations to maintain customers’ peace of mind.
4. EDD calculation
To lower the cart abandonment rate and win customers’ impulse buy-ins, eShipz has come up with an estimated delivery date calculation software.
This solution gathers information from customers’ databases, analyzes historical data, and uses its machine learning algorithm to fetch the expected delivery date that has a 90% adherence rate. You can show this EDD widget on the product and checkout pages and customize it as per your brand theme.
5. NDR (Non-delivery report) management
eShipz displays all NDR cases across various carriers on a unified dashboard. It then notifies customers regarding the first failed delivery case and gathers their feedback for the next delivery attempt. This further improves customers’ shopping experience and reduces the overall RTO%.
Overview of ClickPost
At its core, ClickPost is a shipping software that focuses on optimizing the business’ logistics process and improving customers’ post-purchase experience. Over 450+ global brands consider ClickPost their go-to shipping partner— and for good reasons.
From smart carrier allocation, order tracking, and EDD prediction to NDR management and returns management, it can efficiently manage almost every aspect of your supply chain operations. At the same time, it can also handle PTL (Partial Truckload) and LTL (Less-than-truckload) shipments.
Alongside this, it has a huge library of integrations. This incorporates 400+ carriers, 30+ online storefronts, WMS, OMS, and communication gateways.
The best part about ClickPost’s API is it has a 99.99% uptime rate; meaning you’ll hardly face any glitches or lagging issues while syncing orders and tracking customer shipments in eCommerce. Because of this versatility, ClickPost can cater to various sectors, including D2C, banks and fintech, B2B, and many more.
ClickPost Features
Here are some of ClickPost’s standout features:
1. Smart carrier allocation
ClickPost lets you configure your own set of rules and customize the parameters to address the problems they are facing.
It then uses its own machine-learning (ML) algorithm and analyzes carriers’ performance across those metrics to display the most suitable carrier. Plus, if you enable its ODA (out-of-delivery area) activation feature, it’ll remove all the carriers that are not serviceable in that region.
Not only that, but you can also divide the shipment load across various carriers through its load distribution functionality to optimize the process.
2. Automated order creation
Once the carriers are allocated, the ClickPost order manifestation module helps merchants speed up the rest of the process. It automatically creates the shipping labels, generates the AWB numbers, and pushes the orders to the next step. This eliminates manual errors and allows the team members to focus on other important tasks.
3. Granular-level shipment tracking
ClickPost is widely known for its comprehensive shipment tracking system. While most shipping solutions only use pull API to showcase tracking information, ClickPost uses both push and push APIs to display in-depth shipment information across various carriers.
Besides, it sends real-time notifications to customers via multiple mediums and provides them with a tracking portal.
This portal can be personalized with brand details and localized in customers’ languages. You can even show marketing materials and activate communication on this dashboard.
On the ClickPost dashboard, brands can monitor delivery exceptions and SLA reaches, so they can mitigate issues as soon as possible. This platform also notifies shoppers regarding delivery delays, so they remain free from anxiety. As per the study, it has a proven track record of reducing WISMO calls by 80%.
4. EDD prediction
ClickPost adopts multiple EDD configuration methodologies to fetch almost accurate EDD for a shipment. First, it uses its own data science model.
Second, it analyzes carriers’ past performance and third, it checks the uploaded SLA. Then, it shows the most accurate EDD which has a 95% adherence rate. These EDDs are further shown by ClickPost on product, checkout, and tracking portals.
If you want, you can even add customized EDDs and personalize the EDD button to portray your brand theme.
5. Shipping exception management
ClickPost has an automated process to handle all the NDR cases. As soon as it flags the undelivered shipments on the portal, it categorizes them into issue-specific buckets.
Based on that, it tries to gather feedback from customers via different channels, including email, SMS, WhatsApp, and IVRS calls.
Once it receives feedback, it then coordinates with the delivery agent to make the order successful and reduces the return to origin rate. ClickPost also has an OTP-based cancellation process to safeguard the brand and shoppers from fraud delivery attempts.
6. Returns management
ClickPost’s returns module is known as ReturnsPro, which is specially designed to ease and optimize customer returns. It lets you create returns rules, customize the returns policy, and automate the refund process.
To make the process easier for the customers, it provides them with a self-serve returns portal and offers an automated image review process.
You can also customize the returns portal with your brand theme. ClickPost has an NPR (Non-pickup report) management system to make the returns process successful.
eShipz vs. ClickPost: A Detailed Comparison
eShipz and ClickPost offer many similar features to each other, but there are some aspects and the fineness of task execution that make one solution better than the other.
In this section, we’ll look at which one between eShipz and ClickPost takes the lead in different functionalities. Let’s start!
1. Integrations
Both eShipz and ClickPost have a wide library of API integrations. They both offer seamless integrations with carriers, WMS, OMS, and sales channels. In fact, customers can easily connect with these platforms without any hassles.
But, if we look at the variety of integrations, we can clearly see the differences. While eShipz connects with only 200+ logistics companies, ClickPost goes beyond and comes pre-integrated with 400+ carriers worldwide.
This will give you an extra edge in your shipping process. At the same time, ClickPost integrates with communication gateways to strengthen customer relationships. This is a plus point that eShipz lacks.
Winner: In terms of integrations, ClickPost takes the lead!
2. Accuracy in EDD (Estimated Delivery Date) prediction
Earlier, you have already seen that both of these platforms do their best to fetch the most accurate estimated delivery dates.
They use their own AI and ML algorithms, analyze carrier performance, check uploaded SLA, and more.
But when it comes to results, ClickPost-fetched EDD has a higher accuracy rate than eShipz’s EDD. And considering customers’ cravings for an almost-accurate EDD, we can say that ClickPost’s EDD module is more premium.
Winner: Indeed, it was a neck-to-neck performance. However, ClickPost takes a slight lead in this case too.
3. Order Tracking capability
Seamless order tracking is the first thing every other business owner will look at in shipping software. Thankfully, these two solutions have played their roles well here.
They offer a centralized portal where you can check the status on the go — irrespective of the carriers you’re dealing with. You can further sort and filter the orders. They both let you monitor shipping exceptions and SLA breaches.
So, the result is pretty simple! Neither option is better than the other.They both can take care of the tracking process well and keep the retailers updated regarding every step of the journey in real time.
In fact, both eShipz and ClickPost offer white-labeled tracking pages to let shoppers monitor their parcels on their own.
Winner: Both ClickPost and eShipz are great in order tracking.
4. Customer notifications
Oftentimes, most shipping software solutions offer only 1-2 communication channels to send delivery notifications to customers. But in this case, ClickPost and eShipz have done a great job.
They consider multiple channels like email, SMS, WhatsApp, and IVRS calls. So, they both deserve a big thumbs up!
Plus, they also allow merchants to customize these notifications with brand details and shoppers’ languages to grab their eyeballs. At the same time, these two send automated alerts to customers in case of adverse situations.
Winner: When it comes to customer alerts, they both are on the same page and execute their tasks well.
5. Returns Management
eShipz has a pretty basic returns module. For example, it creates returns labels, offers a dedicated returns portal, and sends returns notifications.
But ClickPost offers more along with these basic returns functionalities. First of all, it offers a self-serve customizable returns portal and allows you to set up returns rules & policies as per your choice. Alongside that, it takes care of exchanges and has an NPR management system.
Especially for Shopify merchants, ClickPost has come up with a dedicated returns management app, called ClickPost Returns Plus.
Winner: Considering all these points, we can say that ClickPost offers a more advanced returns management solution.
6. Reporting and analytics
eShipz does offer insights into various aspects of the business. This comprises orders, shipments, COD, delivery expectations, and so on. In simple words, it can do surface-level work in reporting and analytics.
But when it comes to comprehensiveness, ClickPost dominates eShipz. As of now, it has 30+ in-depth reports, revolving around the end-to-end supply chain operations, marketing, and platform aspects.
These reports will help you strategize your business operations in a better way.
Winner: In this case too, ClickPost remains at the top.
7. Ease of Use
Be it eShipz or ClickPost, both are super easy to use and navigate. You can easily integrate them with your current tech stack. Plus they both are pretty swift to fetch data on the current platform. In fact, you’ll hardly face any technical issues while using these platforms.
Winner: Both of them are beginner-friendly and easy to use.
Conclusion
It’ll depend on you. The eShipz vs. ClickPost battle is indeed a tough one. But, the solution you will choose will completely depend on your business goals and budget.
For example, if you are a small business owner looking for a straightforward solution for your logistics operations, eShipz can be your best fit. On the other hand, if you run a mid-sized or enterprise-level business and are looking for a comprehensive solution, you should go for ClickPost.
Hope our detailed article has provided you with enough information you need to know. So, take your time, talk to the sales team of both of these tools, go for a demo, and then pick the one that suits you the most. Good luck!
eShipz vs. ClickPost: At a Glance
Parameters
eShipz
ClickPost
Integrations
200+ carriers
Online storefronts
WMS, ERP, and TMS systems
400+ carriers
30+ storefronts
WMS, OMS, ERP, CRM systems
40+ communication gateways
Carrier recommendation engine
Advanced
Advanced
Order tracking
Centralized dashboard,
Real-time shipment updates,
Milestone-specific customer updates,
Delay alerts
SLA breach monitoring
Unified order management portal,
On-time delivery notifications,
Shipping exceptions monitoring
Delay alerts
Customer communication mediums for delivery alerts
Email, SMS, WhatsApp, IVRS calls
Email, SMS, WhatsApp, IVRS call, third-party communication gateways
