Given the humongous size of the E-commerce sector in India and the rapid pace at which it is growing, online businesses can afford to make very few mistakes in their logistics operations. The competition is fierce, and the customers nationwide are spoilt for choice.
If your online venture is unable to cater to what the customers need, they may easily choose an alternative retailer to deliver the goods. Due to such reasons, brands falter and lose potential audiences to their competitors.
One of the ways you can retain customer attention and fidelity is by actively working to ensure that they receive every order on time. In other words, it is the task of minimizing the number of Non-Delivery Reports each month.
It can be tedious and almost impossible to handle all the aspects of NDRs and RTOs manually. To solve this, brands need NDR management software, one that will provide real-time, end-to-end solutions for any problems during the shipping delivery process.
How NDR Management Work in eCommerce Industry?
India has an enormous e-commerce market with thousands of online ventures. It can be a struggle to compete when you lack the appropriate technology to keep track of failed deliveries.
To avoid such negative outcomes, brands have shifted to capable software to determine the reasons for failed delivery, send updates to customers regarding upcoming attempts, and resolve the inconveniences caused.
The NDR management software identifies the reason for failed delivery, due to genuine reasons and false reports by agents. This requires stringent tracking and accountability measures which brands can set by relying on software.
Also, it allows merchants to communicate clearly and stay transparent with carrier representatives to reduce unusual situations and delivery mishaps.
Also, through technology, one can retrieve electronic signatures in real-time when the order is delivered to the end customer. There is much more potential in an automated NDR management system.
The best eCommerce NDR Management software solution provides you with the following data. With this, you can then adopt corrective measures for each snag in the process.
1) Find the reason behind non-delivery:
To understand where your business is going wrong, you must know what triggered the NDR response in the first place. Was the address incorrect? Or was it incomplete? Did the recipient refuse to accept the delivery? Did the recipient fail to produce the correct amount of money in the case of COD orders? There might be a single or multiple reasons for a failed delivery attempt. A proper NDR Management software tags every reason.
2) Decide on further course of action in real-time:
Such software makes 2-way communication between your business and the courier delivery agents on the ground a lot easier.
Once you have the reason behind a Non-Delivery Report, you can go to the end of it. You can ask the team to reattempt the delivery after contacting the customer through a variety of channels.
In case of erroneous addresses, you can inform the delivery agent of the correct one and facilitate a successful delivery. Otherwise, you can ask them to return the package to its origin.
3) Access to NDR dashboard:
Reliable and best NDR management system will surely have a shared dashboard that you can access. It can give you several insights into the process.
For example, deliveries to a specific locality or PIN code are almost always marked as NDRs. You might consider changing your delivery partners for these regions.
Else, you can perhaps ask your delivery partners to blacklist that specific area. The dashboard will also provide a detailed analysis of historical trends of non-deliveries across geographical areas, and apprise you of the most common reasons for failed deliveries.
Conclusion
Using the information thus gleaned, you can take appropriate measures and ensure that non-delivery percentages come down to a manageable extent. Most successful E-tailers today utilize such a software suite nowadays.
You can now deduce why your PIN code is required when placing an order. This modern technology offers end-to-end visibility on RTO and NDR cases and helps you take instant action.
By having NDR software in place, businesses can fulfill orders faster, retain customers, and get rid of delivery exceptions.
They can critically assess every order-related micro detail and eliminate delivery inconsistencies. Alternatively, they smoothly handle inventories and accurately monitor the reverse logistics process by understanding the root cause of returned orders.
In other words, NDR automation is the need of the hour for businesses that are still stuck with traditional logistics. There are several options out there to suit your business needs. Invest in a cutting-edge NDR Management software package today!
