Top 10 Logistics Software for eCommerce Companies and Online Retailers in 2024

Logistics software is a versatile tool that dons many hats and helps ecommerce companies simplify their business operations in many ways.

The ambit of Logistics software spans the totality of the shopping and logistics experience, that is, from the moment an order is placed till the time it is delivered.

The choice of your Logistics software is crucial because it dictates the success and popularity your business can achieve.

Apart from marketing tactics and product selection, Logistics management plays the biggest role in improving customer experience and increasing sales.

In this article, we are looking at the best Logistics software for global ecommerce businesses and why a Logistics software is important to stay ahead of the competition.

What is a Logistics Software?

A Logistics software helps ecommerce businesses automatically process shipments, track the status of orders, convey tracking information to customers, and with timely order delivery. These software come tied up with one or many logistics company that online merchants can use to ship their products across the globe.

The software is also responsible for reducing RTOs (Return to Origin) with failed delivery management. A Logistics software also provides detailed performance reports of the various aspects of logistics and delivery.

Top 10 Best Logistics Software for Online Retailers and eCommerce Companies [2024 Updated List]

1. ClickPost

ClickPost is a Logistics software with a presence in 220 countries. It can integrate your business with the best shipping carriers, WMS, ERPs, and communication gateways.

The SaaS platform has various products to manage returns and exchanges, improve logistics, offer cash-on-delivery (COD), lower RTOs, and predict delivery dates.

ClickPost Shipping Software

They use AI and ML to analyze shipping and return data so that businesses can use the insights to tailor their processes and improve efficiency. ClickPost also has a returns and exchanges management app for Shopify sellers called ClickPost Returns Plus.

2. AscendTMS Logistics

AscendTMS is a transport management system aimed at improving freight logistics for carriers, logistics brokers, and sellers.

Businesses using AscendTMS get access to a dashboard that has all the information on their various loads, profits, fuel rates, etc., for quick management. They vet every carrier based on user reviews and have a live carrier rating system that brands can use to select carriers.

AscendTMS

They provide LTL (Less-than-Truckload) shipping as well as document and load management. Businesses also have full visibility of their loads before and after logistics.

AscendTMS excels at logistics items of varying sizes and weights. Entrepreneurs can automate freight management with predefined rules.

3. XPS Ship

XPS Ship is a web-based Logistics software. This means users can access this platform from anywhere in the world. They offer multi-carrier integrations and can help you set up regardless of where you sell, that is Shopify, WooCommerce, Magento, etc.

XPS Ship is a free-to-use software and provides heavy discounts on logistics with FedEx, USPS, and UPS. It provides real-time shipment tracking updates to customers.

XPS Ship

Brands can have different team members using the same account through XPS’s multi-user account feature.

Their streamlined logistics feature ensures orders never get delayed due to address discrepancies. Its smart address verification engine only accepts orders with correct and verified addresses.

4. FedEx Ship Manager

FedEx Ship Manager is a Logistics software from the trusted shipping carrier FedEx. To start using FedEx Ship Manager, brands must first discern whether the locations they want to serve are serviceable.

FedEx can schedule pickups and drop-offs at serviceable zip codes. It can also help with customs clearance at international locations. FedEx adds reward points to the seller’s account after every successful & on-time delivery.

FedEx logistics

These points can later be redeemed for valuable rewards. As always with FedEx, real-time tracking for businesses and customers is available 24/7 along with constant live chat & customer support.

To help you stay sustainable, FedEx Ship Manager shows carbon emissions from logistics activity and helps you manage it better.

5. Magaya Corporation

Magaya offers a supply chain management and Logistics software that uses data-driven insights to move packages forward faster and avoid errors in the process.

It comes with a warehouse management system that further hastens order processing by relaying order information to the WMS. Its customs compliance feature makes sure packages fulfill all the customs criteria.

Magaya Corporation

Magaya offer real-time visibility of the shipments in transit including the various documentation required during logistics and processing.

It allows merchants to compare live logistics rates from different carriers and choose the one that fits the requirements like transit duration, surcharges, etc.

6. FarEye

FarEye presents itself as a last-mile delivery software. However, you can consider it as a logistics software since it can handle end-to-end logistics management processes for businesses of all sizes. 

To begin, FarEye has a wide library of carriers. It lets you define specific rules, so you can fetch the right carrier option among them for your shipments. You can integrate with any type of shipping carrier and go live within just a short period of time.

FarEye Shipment Tracking

With FarEye, you can optimize the checkout page with multiple delivery options, speed up the order processing time, and optimize route planning for your FTL(Full Truck Load)/LTL (Less Than Truckload)shipments and customer parcels.

Its tracking solution works as a control tower that will help with real-time visibility of customer orders. You can also track third-party parcels, last-mile deliveries, and ocean shipments.

You can even monitor trucks that are transporting shipments from one warehouse to another. 

It speeds up cross-dock operations, manages driver operations, and facilitates taking PODs. Not only that, but you can also use this platform to improve customers’ post-purchase experience with proactive order notifications, a personalized tracking page, and seamless returns management. 

7. AfterShip

If you have been in this industry for quite some time, we’re sure you must have heard about AfterShip. It can take care of your end-to-end logistics operations — from shipping to returns. 

As of now, it has integrated with 115 carriers worldwide. It offers a centralized order management portal that lets you process orders for multiple sales channels.

With AfterShip, you can automatically create labels, generate commercial invoices for international shipping, compare shipping rates, and provide extensive value-added services to shoppers, like cash on delivery, dangerous goods shipping, pickup options, etc.

AfterShip

AfterShip provides an integrated dashboard where you can monitor all your orders, irrespective of the number of carriers you’re dealing with.

Customers can also track their orders on a tracking page. You can personalize this page with your brand references and send configurable notifications to shoppers via different channels.

Alongside these, AfterShip shows almost accurate EDDs (Estimated delivery dates), manages returns, and offers shipping protection for safe logistics.

8. Easyship 

Easyship is another logistics software that provides pre-negotiated carrier rates along with other delivery management solutions. It has an automated algorithm to detect the most suitable flat rate service for a shipment. 

When it comes to shipment management, Easyship offers solutions, such as order uploading, pickup scheduling, batch shipping, order creation, package size setting, shipment filtering, and many more.

In addition, this software predicts expected dates of delivery, sends email notifications to customers, and lets you monitor the shipments on the go.

Easyship

To help you improve customer loyalty and conversion, Easyship sometimes lets you show free shipping and offers branded tracking options and shipping insurance.

In fact, with this logistics software, merchants can optimize their operations by splitting and merging orders. 

Not only shipment transportation, but Easyship also takes care of shipping finances for businesses. 

9. ShipStation

ShipStation has a track record of providing up to 89% off on carrier rates. Hence, if you’re looking for logistics software to save on shipping costs, you may try ShipStation. 

Along with discounted rates, it offers other functionalities to manage the shipping process. For instance, its order management system enables you to split orders and update customers to combine orders when necessary.

It doesn’t matter how many selling channels you use, you can connect them all with this platform to automatically sync orders on a unified portal.

ShipStation

Easyship eliminates the repetitive daunting tasks like order entry and creation and puts those tasks on autopilot. At the same time, it lets you compare shipping rates across carriers and generate customs declarations for global shipments.

ShipStation also takes care of your branding as it allows merchants to customize their shipping labels, tracking notifications, tracking page, and returns portal. 

10. ShippyPro 

Lastly, we have ShippyPro on our list of best logistics software. It automates most fulfillment tasks, like label creation, label generation, carrier rate comparison, pickup scheduling, COD shipment management, and more. 

It also lets you consolidate orders, so you can save money and time. To improve the delivery operations for businesses and the shopping experience for customers, ShippyPro has come up with multiple options.

These include PUDO (pickup drop off) points, automated order notifications (via email, SMS, WhatsApp), a return portal, a branded tracking page, etc.

ShippyPro api

If you go for ShippyPro, you can stay strategic throughout the logistics process since it offers in-depth insights into your shipping operations, shipping budget, and carrier invoices. It also offers a suite of APIs for different functionalities like address validation, tracking, shipping, and returns to simplify the shipping journey. 

Do eCommerce Companies Need Logistics Software to Grow their Business Operations?

The short answer is “Yes”. Logistics software is essential to the growth of all ecommerce businesses, especially for medium and enterprise-grade ones. The manual management of shipments takes longer, is prone to errors, affects delivery speeds, and hampers customer experience.

Logistics software brings logistics technology and automation to eCommerce processes which reduces the burden on support teams, eliminates mistakes, and supercharges ecommerce delivery.

A few notable ways in which Logistics software helps businesses:

1- Accurate projection of estimated delivery dates (EDD) that reduces cart abandonment rates and boosts customer trust.

2- White-labeled order tracking helps boost sales through on-brand messaging, upselling, and cross-selling.

3- Automatic shipment tracking notifications shared with customers via email, SMS, WhatsApp, etc., build order anticipation and reduce WISMO calls.

4- Self-serve returns allow customers to place return requests, share feedback, and track refunds in real-time.

5- Returns management improves exchange rates and automatically rejects and/or accepts return requests based on pre-configured rules.

6- Failed delivery or pickup management ensures delays don’t turn into RTOs or unsuccessful fulfillment by proactive communication with carriers and shoppers.

7- Regular reports keep brands on edge and always improving.

8- Intelligent carrier allocation makes logistics efficient by automatically selecting the right logistics carrier for every kind of shipment.

Which Features Should eCommerce Businesses Look for in a Logistics Software?

Apart from estimating the cost of using the software in the long run and looking at user reviews, some features that you should demand from a Logistics software are:-

  • Around-the-clock customer service.
  • Live online shipment tracking and order updates.
  • Delivery date estimation with near-perfect accuracy.
  • Automated returns with quality checks.
  • NDR (Non-Delivery Report) and NPR (Non-Pickup Report) management.
  • Branded tracking with domain masking.
  • Multi-carrier integrations.
  • Cash-on-delivery (COD) services.

Conclusion

Ecommerce is growing at a fast pace and to keep up with the constant changes in tech and customer demands, every merchant needs Logistics software. As is evident from the services offered by the Logistics management softwares listed above, these platforms can pull a lot of weight and provide your customers with a breezy after-sales experience.

We know our list is in no way comprehensive but it’s a great starting point and we can vouch that you won’t go wrong with any of these softwares. We’ll be sharing a more detailed list of the best Logistics software out there. Until then, keep up the good work!