One of the toughest things to handle in shipping is undelivered parcels. Every e-commerce business at some point in its lifetime is going to face this issue. Whether it be due to unavailability on the customer’s end, incorrect information, or your carrier not being on time, non-delivery reports (NDRs) are never a fun sight to behold.
What can make matters even worse is not having a platform that can consolidate and help you handle all NDRs in one place. That’s why today we’ve come up with an all-in-one guide that showcases the five best current NDR management software options in the market.
We’ll go over how each can help you manage your NDR reports under one roof to help you make the best decision. Let’s go!
What is an NDR management software?
NDR management software lets you view all your current NDR records from one shipment batch. For instance, if a batch had 150 parcels with 10 of them not being fulfilled, you’ll be able to see them and their details under one dashboard.
Ideally, this dashboard should also display all the order details along with the reason behind the failed delivery. From here, you’ll have the option to re-attempt a delivery. Multiple failed re-attempts will eventually lead to the product being sent back to your warehouse, also known as “Return to Origin.”
Most carriers will only allow you to re-attempt a delivery three times. This software also can keep a record of your NDR analytics and show you how many parcels from your store go undelivered in a month/year.
Top 5 NDR Management Software
With our basics cleared on how NDR management software works, let’s check out the top five best current competitors in the industry today.
1. ClickPost
The first pick for our list is ClickPost—a SaaS-based logistics platform that provides specialized shipping solutions to eCommerce businesses worldwide like NDR management, shipment tracking, and carrier integrations. Using their NDR module, the software extracts data from your courier partners in real time to identify all failed deliveries and report them, removing the need for you to manually catch up with them.
Your customers are informed of these parcels and are sent a request for re–attempting the delivery. Customer responses for the next attempt are sent to your carrier who can fulfill the delivery. This removes the risk of your carrier trying to report fake deliveries.
In case customers don’t get back, you can leverage an intuitive dashboard to change the status of any NDR manually.
A few more notable features of the software include:
- Custom workflows that enable you to contact customers on different channels for various NDR reasons.
- Automated triggers for reaching out to buyers on multiple communication mediums when they do not respond.
- Smart WhatsApp bot provides customers with a single-click option to cancel or reattempt deliveries.
- Various reporting features (10+ in total) let you keep tabs on important analytics such as the biggest reasons for NDRs, shipping performance, etc.
2. Shiprocket
ShipRocket acts as an aggregator for e-commerce businesses and provides them with integration with various carriers across the world. Using one dashboard, the platform lets you view and handle all NDRs. Once your carrier reports a failed attempt, you can view it on the main dashboard along with its details such as the product details, order ID, etc.
From here on out, you have the option to contact customers either via SMS or IVR (interactive voice response). Depending on the response, your carrier will be given the directive to reattempt a delivery whenever they can next.
Related Post:- Top 10 ShipRocket Competitors and Alternatives
A few more benefits of using ShipRocket for managing NDRs are:
- Provides multiple view filters to help you see NDRs caused due to a certain reason or the statuses of orders.
- Displays shipping details such as the value of the order, customer details, and carrier to help you make decisions accordingly.
- Automated workflows let you reach customers via SMS or IVR before waiting for your logistics partner to report any NDRs.
- Pay as you go pricing model lets you only pay for the NDRs that you handle using the platform.
3. ShipYaari
As a supply chain solutions provider, ShipYaari provides businesses of all sizes with effective logistics services. Aggregation and quick hyperlocal deliveries are some of its strong suits. However, the platform also lets companies take advantage of their communication tool to engage with customers while NDRs are delegated to a physical team.
Instead of delving into the technicalities, ShipYaari adds a human touch to the process by providing you with a dedicated team that works on all NDRs.
Some extra perks of using this platform are:
- A dedicated team keeps up with your carriers and customers to find and report all NDRs quickly to identify the root cause and resolve it.
- Customers are contacted via the NDR team and deliveries are attempted again whenever your customers wish.
- ShipYaari provides a customized solution for businesses to handle each NDR and reattempt the way you want.
- Using historical data, the platform creates prevention strategies to avoid instances of reason-specific NDRs in the future.
4. Shyplite
Shyplite is a shipping gateway platform that enables e-commerce merchants to ship via different options such as same and next-day deliveries. So far, the company has processed a total of 50+ million shipments and provides a holistic dashboard that lets you find all your shipping data under one roof.
With custom-branded tracking pages and automated tracking features, the platform also focuses on the post-purchase experience. For NDRs specifically, it provides a dedicated system to handle all reported failed deliveries.
Here are a few reasons why you may consider it:
- Flags all addresses and contacts that have already faced failed deliveries to prevent recurrences.
- Automated shipment tracking lets you keep an eye on all reattempted deliveries and make any important decisions in real time.
- Analytical data allows you to be aware of your monthly shipping performance and keep/change carriers accordingly who do not perform well.
- AI-powered courier allocation ensures you receive the most cost-effective solution every time.
5. Vamaship
The last one on the list is Vamaship, a shipping aggregator that allows e-commerce firms to access negotiated rates and quickly integrate with a range of carriers.
Due to the large amount of order volumes, Vamashi avails shipping discounts and offers cheaper shipping rates to your brand. The platform also supports multiple industries like fashion, electronics, and furniture. For NDRs, Vamaship takes control of all processes—from connecting with carriers to re-attempting deliveries.
Here are the benefits of partnering with Vamaship:
- Take charge of setting failed deliveries under re-attempt status to save time.
- Track instances of fake deliveries to help you make genuine fulfillment and prevent further occurrences.
- Communicates with customers on your behalf to provide shipping updates.
- Send personalized notifications to customers at different shipping milestones using your brand’s tone.
Conclusion
Overall, these were five of the best NDR management software available for e-commerce businesses in the market today. These tools are effective at not just resolving your current failed deliveries but also reducing your annual RTO rate. Explore the list above and pick a platform that meets all your business requirements.