Shadowfax API Integration and Tracking

Some carriers make a name for themselves for their wide range of services and extensive area reach. Shadowfax is one such carrier that’s well-known as an end-to-end logistics provider.

Its service range includes forward shipping, reverse logistics, express shipping, and quick commerce. It has delivered over a billion parcels and served millions of sellers. 

Most eCommerce sellers shipping large order volumes rely on robust APIs to streamline their order processing, dispatching, and management.

If you are a Shadowfax client, you may want to know more about its technological capabilities such as shipping API integration and tracking systems. In this article, we’ll describe Shadowfax’s core services, API integrations, and tracking. 

About Shadowfax and its Offerings:

Shadowfax’s core offerings can be segmented into eCommerce shipping solutions, quick commerce services, and reverse logistics.

Shadowfax services over 16k+ pincodes in the country with a fleet of 4000+ trucks including electric vehicles. Additionally, it has sorting centers of 30 million sq. feet located in different parts of the country. 

Coming to its eCommerce and enterprise-based solutions, Shadowfax presents forward, express, and critical shipping services in 2500 cities. Its on-time delive

ry performance caters to the marketplace and online servers. It offers pickups from warehouses with end-to-end shipment traceability. 

It also provides express deliveries within the same day of dispatching the order before 5 pm. Its successful on-time delivery rate is at an astounding level of 97%. Its extensive airport connectivity ensures next-day deliveries and the express last-mile fleet delivers products till 11 pm on the same day. 

Coming to its reverse shipping capabilities, Shadowfax has air and surface-level transportation for doorstep pickups and drop-offs at your warehouses.

It offers prompt refunds, quality checks at the customer’s location, and seamless hand-to-hand exchanges. With exemplary quality verification, you can reduce fraud returns.

Shadowfax is a dedicated hyperlocal delivery enabler taking FMCG, food, and pharma products to customers within 10 to 60 minutes.

For this, it leverages its 1+ million flexible manpower and fleet including electric vehicles for intra-city and inter-city quick commerce solutions. Sellers get live serviceability checks and variable delivery costs starting at INR 13 per km. 

Shadowfax’s API Integrations and Tracking

APIs (Application Programming Interface) are software intermediaries between you and Shadowfax. APIs are created so that you can use them to access information and use certain functions from the backend of your tech stack. This is why knowing about Shadowfax’s tracking API and other integrations can help you use its platform and services effectively. 

Shadowfax api

Shadowfax does not reveal its complete API integration list on its website. However, its APIs are developed to be fast, reliable, and seamlessly integrate with your systems. 

Many carriers like Shadowfax offer pick-up slots, optimized linehaul connections, and last-mile deliveries. Shadowfax tracks these processes alongside accounting for the movement of parcels. All of these details are displayed to sellers with the help of an AWB number. 

As sellers, you can trace the flow of your goods as it moves towards your customers. For efficient monitoring of shipments, it provides a live shipment tracking API which you can use to get real-time data about your parcel status. 

The API works for every shipment you dispatch with Shadowfax and covers their entire delivery cycle. Be it forward shipping or reverse logistics, Shadowfax’s tracking API comes in handy in every situation. 

The next innovative API in its possession is used for giving you critical demand forecasting information. This dependable solution involves automatically matching supply data with predicted demand so that you can distribute inventory near the demand base. 

Shadowfax provides hyperlocal pickup and delivery solutions incorporating APIs to streamline and trace the fleet movement. Its advanced API for checking serviceability works in real time. You can check if a hyperlocal delivery partner is available to carry your products to the customer’s location. 

At the same time, to ensure that orders are delivered on the promised time, you can use its route optimization API. This dynamic API has multiple functions such as facilitating route navigation, selecting the best modes of transport, co-loading orders, and scheduling shipments with fleet operators. 

This API works with technologies like geo-fencing and live geo-tracking. This way, you get complete visibility over the shipment’s location and time of delivery. 

Similar to streamlining the hyperlocal delivery process, Shadowfax has developed APIs to optimize reverse logistics pickups and exchanges. They deploy APIs to conduct quality checks at customers’ doorsteps or at logistics hubs for product exchanges. 

Lastly, it has APIs in place to control misrouting issues. This API swiftly and automatically identifies misrouting incidents. It works in tandem with tracking APIs to calculate and correct misguided routing of the shipments, thereby aligning them to the right customer address. 

Why You Should Integrate Shadowfax APIs and Tracking with Shipping Software

While Shadowfax has robust shipping and delivery capabilities, its technological offerings can be upgraded further with multi-carrier shipping software. This is because software like ClickPost or AfterShip has robust API infrastructure and harnesses AI/ML algorithms to drive automation into the shipping processes. 

Certain tasks that you would have manually done can be optimized with automation technology. More than this, tracking and shipping software streamlines order allocation, order manifestation, pickup scheduling, and customer communication to amp up post-purchase customer satisfaction.

It integrates with Shadowfax’s APIs to enable order manifestation, shipping label generation, shipment allocation, and EDD calculation based on the analysis of Shadowfax’s past performance. 

There are even more benefits of pairing with shipping software if you’re a Shadowfax user.  

Take the example of Shadowfax’s tracking API. If you choose to integrate with tracking software, you can leverage its webhook or pull or pull API to get automatic updates on a central dashboard for all your shipments.

More than this, you can create your branded tracking portal to give customers a way to monitor their shipment status without them having to enter the AWB number on Shadowfax’s website. This greatly amplifies their customer experience and gives you positive customer feedback. 

Another beneficial synthesis of these shipping software and Shadowfax is NDR management whereby failed delivery issues can be resolved using automation.

Once Shadowfax’s delivery agent reports an undelivered shipment, the shipping software with NDR management springs into action to contact customers and get their feedback in case of mismatched customer addresses, unavailability, or wrong contact information. This way, Shadowfax can work with the software tool to streamline deliveries and lower RTO numbers.

Conclusion

Shadowfax is a popular shipping software that many eCommerce merchants use to get on-time deliveries to customers. Its technology, especially API integrations and tracking plays a significant role in ensuring that shipments reach customers on the estimated delivery dates. Therefore, understanding Shadowfax’s APIs and tracking system will benefit in utilizing its resources to the maximum as well as optimizing your shipping workflows.