Shiprocket is a leading expert in providing shipping solutions for businesses. It offers a range of logistics functionalities including cross-border shipping, standard delivery, or express delivery. The platform offers smooth supply chain management that results in improved workflow.
Shiprocket was founded in 2012 and as of now, it has a strong presence in more than 220 countries and union territories. To date, Shiprocket is serviceable across 24000+ pin codes in India and has established 42 warehouses in this country.
Brands like Mamaearth, mCaffine, and Samsung rely on Shiprocket to improve their logistics operations. It doesn’t matter whether you are an exporter, manufacturer, or artisan, you can avail of Shiprocket’s services.
When it comes to services, ShipRocket takes care of domestic shipping, international shipping, and bulk shipping. It also offers a hyperlocal delivery service through which you can reach your customers within hours.
Besides this, Shiprocket can also help you with 1-2 days delivery service, warehousing, and omnichannel fulfillment. Especially for eCommerce businesses, Shiprocket has come up with multiple functionalities.
For example, it offers a shipping rate calculator, provides discounted shipping rates, and simplifies the whole order management process — from order creation to delivery to the end customer.
In addition, Shiprocket provides insurance coverage of up to 25 lakhs. One of the best parts that makes Shiprocket the go-to solution for small businesses is that you won’t have to pay any set-up charges or platform fees to Shiprocket. It has a pay-as-you-go model.
Apart from these, it has launched a host of solutions to enhance customers’ shopping experience. These include a branded tracking page, returns management solution, real-time tracking notifications via email and SMS, etc.
Shiprocket also provides a marketing automation platform, varied batches for your online store, a one-click checkout solution, and more. Engage+ is another specialized service offered by Shiprocket. This will help you connect with your customers via WhatsApp.
In fact, you can also send order confirmation messages, NDR (Non Delivery Report) messages, marketing messages, and delivery alerts through your brand’s official WhatsApp account. It has even launched a dedicated solution for Amazon sellers, named Amazon Self-Ship.
With the Shiprocket API, businesses can avail of most of these services offered by the carrier and take advantage of the unified tracking system for all their deliveries. This, in turn, will enhance customer satisfaction and help retain customers.
What are The Benefits of Shiprocket API Tracking and Integration?
Now that you have an overview of all the services Shiprocket offers, here is a list of advantages that you can expect from the Shiprocket API.
1. Seamless operations
Your e-commerce business can run even more smoothly if all your sales channels are managed through one single dashboard. With Shiprocket API integration, you can process all your orders from a single platform and sync your inventory as well.
2. Faster order creation
Via this API, you can easily create new orders and update the existing orders in the most efficient way. At the same time, you can cancel orders and import bulk orders from a CSV file.
3. Parcel tracking
Knowing the status of any order in real time can be a big factor in providing satisfactory service to your customers. With Shiprocket shipment tracking API, you can send these updates to your customers via channels like SMS and Email.
4. Easy order management
The Shiprocket API integration will also help you get details about your created orders, sync the order details, and export them in a CSV file.
5. Seamless return management
You can opt for the Shiprocket API integration to create new return orders based on different parameters, such as buyer refuses, rejects, etc.
6. Failed delivery management
If you opt for this API, you’ll be able to fetch details regarding the failed deliveries in one place and manage them in an automated way. This further improves your customers’ post-purchase experience and reduces the RTO percentage.
7. Wallet balance management
Shiprocket also offers API solutions to manage your wallet balance in your Shiprocket account. As a result, you’ll be able to keep track of the transactions and balances in the easiest way.
8. Seamless delivery experience
With Shiprocket API integration, your brand can have a smooth shipping experience nationally and internationally as well. The platform helps with billing, tax compliance, and customs clearance.
Apart from the above-mentioned benefits, Shiprocket API fetches inventory details, manages product listing, and provides the discrepancy details of your account.
Related Post:- Top 10 ShipRocket Competitors and Alternatives
Should You Integrate the Shiprocket API with Other Shipping Software?
As you saw in the previous section, Shiprocket API can provide you with pretty much everything. Now the question is, should you integrate it with other shipping software solutions, such as Metapack and ClickPost?
The simple answer: Yes!
Every shipping solution has its own set of benefits. For example, most of them let you send delivery notifications to your customers via WhatsApp, which is the most used communication channel available on the market.
Plus, they also offer an EDD API. This will help you show the expected delivery dates on the product and checkout pages which will improve brand authority.
Apart from that, some of them have a proven track record of reducing RTO% through efficient NDR management. You will also benefit from that if you integrate the Shiprocket API with other shipping solutions.
The return management API of these shipping tools will provide your customers with a self-serve return portal where they can request returns in a seamless way. In fact, they allow you to set up your own return rules and policies.
Conclusion
In India, Shiprocket is one of the most exclusive shipping solutions. Though it’s not an appropriate solution if you’re looking for global reach, you can surely rely on it if your main focus is to reach every corner of India.
Oftentimes, businesses only rely on its in-built solutions, that hold them back from achieving their goals. But, if you integrate the Shiprocket API with other shipping solutions, you double down on its capabilities that help you achieve logistics success.