Top 10 Hyperlocal Delivery Companies in India

The Indian E-commerce market is growing faster than anyone could have predicted even a few years ago. A Forbes estimation reports the annual growth of India’s E-commerce market for 2024 is likely to be 4.416 billion INR. 

India has undeniably recovered well from the economic slowdown caused by the Covid-19 pandemic that also unexpectedly acted as a blessing in disguise for the country’s logistics industry. 

Nationwide lockdowns, containment and isolation zones had forced most people to stay indoors. This however led to a boom in the hyperlocal delivery ecosystem across India. 

In this article, we’ll take a look at some of the top hyperlocal delivery service providers in India. These companies continue to shine among their peers when it comes to on-demand and fast-tracked delivery.

What are Hyperlocal Delivery Companies?

Hyperlocal delivery services help businesses ship their products to their customers in a very short period. In most instances, the sellers and customers share a common geographical location and are in close proximity to each other. This can be within the boundary of a city or even a locality.

The short distance makes it easier for hyperlocal delivery service companies to fulfill orders in record time, i.e., within 45 mins to four hours.

In the hyperlocal set up, offline stores or online brands with retail outlets partner with hyperlocal delivery service companies to deliver shipments at breakneck speed. At present, this model is largely used for FMCG products like cosmetics, beverages, groceries, and food. 

Top 10 Best Hyperlocal Delivery Companies in India

There are several major players in the hyperlocal delivery business. Here we have gathered ten such companies that offer pan-India serviceability or are present in the major metropolises.  

1) Blinkit

Blinkit (formerly Grofers) is one of the biggest and best-funded hyperlocal delivery players with a nationwide presence. It is ubiquitous in most major cities and is expanding to tier 2 and 3 towns rapidly. Customers need to book orders using the Blinkit app. 

Blinkit hyperlocal delivery

They have a huge pool of product categories other than FMCG products like medicines, pet care, and even baby items. They also promise to deliver orders (at close delivery range) within 10 minutes.

2) BigBasket

BigBasket entered the grocery delivery business in 2011, making it one of the older players. It operates mostly in tier-1 cities, although its serviceability has expanded to 18 new tier-2 and tier-3 cities.

bigbasket hyperlocal delivery

BigBasket, now a part of the TATA conglomerate, has a wide range of products in its delivery ambit. Not to mention, it offers same day delivery, and has plans to introduce one-hour delivery in the near future.

3) Blowhorn

Blowhorn is another intra-city hyperlocal delivery partner that exclusively operates in Bengaluru, Chennai, Hyderabad, Mumbai, and Delhi-NCR. It was founded in 2014 and has taken a major spot in the on-demand delivery market in these metropolitan cities. 

Blowhorn hyperlocal delivery

Blowhorn has a fleet of small trucks and motorcycles consisting of 30,000+ drivers to carry out local deliveries post haste. It mainly operates on the same-day delivery model, facilitating deliveries for both retail stores and online businesses. 

4) Borzo

Borzo, earlier known as WeFast, is another highly reliable hyperlocal delivery company operating in India. It offers intra-city delivery options in 23 cities and 9 countries.

It is adaptable to any retail or online business’ delivery needs. Be it takeout from restaurants or an apparel try-on service, retailers can make use of Borzo’s same day delivery service. 

Borzo hyperlocal delivery

Responding to customer needs, Borzo also offers cash on delivery service. Moreover, it makes for an efficient delivery service with route optimization, multi-drop delivery option, and full-product insurance.

5) Shadowfax 

Shadowfax is easily one of the biggest names in inter and intra-city courier delivery services for on-demand deliveries.

They have invested heavily to enhance the hyperlocal delivery business, operating in more than 2500 Indian cities and 15000+ pin codes. Shadowfax moves everything from pharmaceutical products to perishable goods like food items. 

Shadowfax hyperlocal delivery

Shadowfax’s top amenities include slot-delivery and three-hours delivery service, same-day reverse pick-up, flexible 2-12 hours intercity shipping, and electric vehicle accessibility. On the quick commerce front, Shadowfax presents 10 to 60 mins same-city delivery. 

6) Pidge

Gurugram-based best logistics enabler and delivery company Pidge operates a quick commerce model for cities in the Delhi-NCR region.

Pidge rapid delivery

This includes Delhi, Noida, Gurugram, Faridabad, and Ghaziabad, with plans to move into Maharashtra and parts of Southern India. Pidge has an interoperable fleet with 50,000+ drivers and ties with several 3PL service providers. 

7) Grab

Grab offers superb hyperlocal and last-mile deliveries in more than 300 cities across India. Using a fleet of two and 4-wheelers, they can easily move goods both inter and intra-city in very short periods of time.

Grab hyperlocal delivery

It has different delivery options based on the distance radius. For example, Grab’s On Demand amenity includes pickups within 15 mins for a fast delivery within a 4 km radius. 

8) XpressBees

XpressBees is a cost-effective hyperlocal delivery solution that has generated a fame in the B2B and 3PL logistics sector in India. It has over 4450+ delivery centers across India. XpressBees conducts end-to-end shipping functions.

XpressBees hyperlocal delivery

From collecting an item to storing it, ensuring last-mile delivery to the final door-to-door delivery service, it handles every aspect of it. It also offers fast-tracked intercity delivery within the same day.

9) Dunzo

This on-demand delivery service major has kept expanding since its inception in 2014. They offer extremely professional hyperlocal deliveries of a slew of FMCG, grocery, wet food, fruits and vegetables, and pet supplies. 

Dunzo hyperlocal delivery

Dunzo is currently present in 8 major Indian cities like Bengaluru, Pune, Mumbai, Chennai, and Delihi. Dunzo’s mobile application is a faster way for clients to place orders from major retail outlets and get them delivered within 19 mins.

10) Holisol Logistics

Holisol Logistics is a third party logistics (3PL) service provider that has 40 service centers across 40+ cities and 35 packaging sites. It has specifically developed service and storage infrastructure for enabling and fulfilling hyperlocal deliveries in 20,000+ pin codes.

Holisol Logistics

It specializes in different variants of hyperlocal services including dark stores, micro-fulfillment centers, and returns and exchanges centers.

How to Choose the Best Hyperlocal Delivery Service Company or Partner in India for eCommerce?

When it comes to choosing a hyperlocal delivery partner, you can’t just try your luck with any of the 10 options mentioned above. Though each of them has its own specialty, you’ll have to choose the best of the best to ensure smooth delivery of the items. 

That’s why, in this section, we’ll give you the top 8 tips and factors you need to consider while selecting the ideal hyperlocal delivery partner. 

1. Serviceability 

The main goal of every business owner is to scale their reach at every corner of the world and country.

So, if you want to stay competitive, the first thing you’ll have to look out for in an optimal hyperlocal delivery company are the zip codes or locations it covers under its delivery range. The more pin codes there are, the better. 

Not only that but also check whether your chosen carrier partner serves those areas where most of the orders come from. Otherwise, it won’t be of any use even if it covers thousands of zip codes within a location.

2. Delivery speed

One of the main reasons behind investing in a hyperlocal delivery company is the quicker delivery service. Typically, a hyperlocal carrier partner takes 30 minutes to 2 hours to deliver a parcel to the end customer. 

In case, a service provider takes longer than this timeframe, it can severely impact customer satisfaction, and eventually your brand reputation.

Hence, talk to the company’s staff and check the average time duration that the company takes for delivery.

3. Comprehensive tracking solution 

Customers stay anxious until they receive the parcels in their hands. They keep on calling the customer support team to know exactly when they’ll get their orders.

In fact, if you take a look at the latest trend, around 90% of customers want the flexibility to track their orders in real time. 

An optimal hyperlocal delivery service provider must have a tracking system to fulfill these needs. It must provide shoppers with on-time delivery notifications, so they remain stress-free.

If you look at the other side of the coin, the granular-level order tracking system will also help you monitor the packages and stay up to date with any discrepancies in case they occur along the way. 

4. Efficient delivery of goods

Hyperlocal delivery companies usually deliver perishable goods, such as medicines, cooked meals, fresh flowers, etc along with other essentials.

Not to mention, these items require special handling throughout the transportation process, so they remain intact. This may include secure packaging, climate-controlling packaging, etc. 

The delivery partner you’ll opt for must incorporate these services.

At the same time, it must offer delay notifications and route optimization solutions to ensure the orders reach the recipients more effectively. 

5. Returns management 

Returns are inevitable. No matter how hard you try to avoid the return, you’ll face it at least once or twice a day. 

However, if you manage these returns properly, it’ll boost customer loyalty and benefit you in the long run.

Thus, ensure your preferred hyperlocal delivery partner handles customer returns as well for improved operational efficiency. 

6. Delivery cost

Carrier companies offer various pricing models to businesses. These mostly include per-delivery, flat-rate, weight-based pricing, and many more.

Check the pricing model these companies offer and pick the one that aligns with your budget and business goal. 

However, please keep in mind that cheap isn’t always the best. Though it may seem the base pricing is cheaper than other companies, there might be lots of other surcharges for value-added services and hidden costs that might hamper your profit margin.

Thus, choose a hyperlocal delivery company that stays transparent with each expenditure and keeps you in the loop. 

7. Customer support service

Alongside the above-mentioned services, make sure the company provides an active customer support service 24/7. In case any adverse situation like missing shipments or delivery delays occurs during the delivery process, they should support you in such situations.

Otherwise, there’s no point in working with such companies even if they provide top-notch services. 

8. Track record 

If a carrier company checks all these 7 points, the last thing you’ll have to evaluate is the track record.

Check how long it has been in this logistics industry and sift through customer reviews and other stuff. You may also tap into your personal and social media network to choose the best service provider. 

Conclusion

The hyperlocal delivery sector in India is booming since consumers here are getting accustomed to the ease of fast and efficient on-demand deliveries. In fact, the rise of hyperlocal delivery service providers has enabled businesses to reach a new set of customers who usually order emergency items. 

As a result, they are being able to increase their business reach and brand awareness. Thus, businesses in India can leverage this trend and activate a new profit center by partnering with hyperlocal delivery companies.

However, don’t adopt this trend just because everyone is following the same. Ask yourself first – do I even need a hyperlocal delivery service? If the answer is yes, go for it. 

In this post, we have given you 10 such hyperlocal delivery companies in India with some tips to choose the best option among them. Now, it’s your turn. Take a look at the companies, assess their services, plan your budget, and then choose one. Happy shipping!